Quick to help. Zero follow through!

Since day one, I had major problems with Trusc. They are quick to respond on initial request. After that, they take their time. Protocall is that if contract is signed and initial payment is made, they have your internet installed within 10 days. On 28 January, paperwork was done fromy side. My internet was only activated on 1 March.

I enquired about migration to fiber 4 times, and I was told that fiber was not active in my area. I then contacted another ISP, who was able to supply fiber through Openserve.

After threatening to cancel my contract and switching to another ISP, Trusc jumped to help me and sort everything. I was assigned a sales rep to start the migration process to fiber. (Now it is available??). Once again since signing the contract and sending it back on 17 October. I have been strugling to get hold of my sales rep since then, it is 3 Nov without any contact.

I am cancelling my contract without paying my penalties. This is definately break of contract. If I don't pay my account, they will be quick to contact you.

I am done with Trusc!!