BAD CUSTOMER SERVICE

I am very disheartened and frustrated with service delivery I received from TRUSC.

I have an agreed debit order that should go off every month but ever since I registered with TRUSC there has been issues almost every MONTH.

I am a responsible respectful client, when I switched banks I emailed TRUSC the new information. My debit order just never seems to go off when it was agreed on. I phone in and get the same response, sorry we will fox it. It doesn't happen.

Im a nurse,I have other priorities,I dont have time to keep phoning about why my debit order hasnt gone off when they didnt even attempt to deduct it from their side. Nobody reimburses me for my time or airtime wasted even though its negligent and poor service on their part.

Its unacceptable. We also continuously have to do speed test because its way slower than what we are paying for.

WHAT HAPPENED TO CUSTOMER SERVICE, NOT EVEN TALKING ABOUT SERVICE EXCELLENCE JUST REGULAR PLAIN DECENT CUSTOMER SERVICE??