FC
Frances C
1 reviews | Active since May 2021
15 Nov 2023, 16:18
Bad service
Horrible customer service. Wont be supporting truly good food again. They do not give updates on your order, emailed them on Monday, was advised the order will be delivered today, called then at 14h55 pm a lady picked and I was asked for my order number, gave it to her, told me that the order is delayed its not even ready yet... I will get this tomorrow, was advised the manager will call me back,,, he did not call me back.. called again at 4PM a number of times... the number just rang till it went dead... now this is truly bad customer service at its best, no logistical feedback at all... so if the manager cannot call you back then you must no the service is at its worst.
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TrulyGood Food's replyOfficial
22 Nov 2023, 14:34Dear Frances, Thank you for reaching out to us and sharing your concerns regarding the delayed delivery of your order. We sincerely apologize for the inconvenience this has caused. At TrulyGood, we always strive to provide excellent service to our customers. However, occasional delays can occur due to various reasons. Please be assured that we make every effort to rectify such situations to the best of our ability. It saddens us to see you go despite our sincere attempts to resolve the issue. Your customer experience is important to us and we will use this experience to improve our service delivery going forward. We hope that the refund and feedback provided will be met favourably. Kind regards,
The TrulyGood Team
The TrulyGood Team
TrulyGood Food's reply22 Nov 2023, 14:34
Official
Dear Frances, Thank you for reaching out to us and sharing your concerns regarding the delayed delivery of your order. We sincerely apologize for the inconvenience this has caused. At TrulyGood, we always strive to provide excellent service to our customers. However, occasional delays can occur due to various reasons. Please be assured that we make every effort to rectify such situations to the best of our ability. It saddens us to see you go despite our sincere attempts to resolve the issue. Your customer experience is important to us and we will use this experience to improve our service delivery going forward. We hope that the refund and feedback provided will be met favourably. Kind regards,
The TrulyGood Team
The TrulyGood Team