No service to speak of whatsoever

I have a Bronze Reseller account. I recently onboarded a client and transferred a domain to them. They assigned an IP which appears to be blacklisted, probably due to spam being emailed from a domain previously attached to it. I asked for support, pleaded. It fell on deaf ears. I asked for a billing cycle date to be adjusted, I was assured it would be. Then they went ahead and took money on the wrong date anyways, despite me telling them there would be no money in my account on that date for the transaction. I contacted them for answers. They kept me hanging for a whole day. I got tired of waiting and asked for the Director's email, they refused to give it to me, instead insisting I log a normal support ticket to complain. I refused considering the last time I did that I was completely ignored. I insisted on an email for management, which they begrudgingly supp****. Several days passed after I sent my complaint. No response. Now I retaliate. Steer clear of these people. They are **** artists. They take your money and provide ZERO service.