They only got a one star rating because that was the minimum. They don't even deserve that. Avoid this hosting company like the plague. Terrible service, non communicative, take no responsibility for anything, I experienced several hacks there that ruined the website and rankings, they take 4 days to respond to anything, if you're lucky, most times they don't respond and you get half a job done. Now they simply won't change the info on the DNS name servers for me to be able to transfer my websites or at least even just park it there with different nameservers. So now I've got no websites at all. An utterly infuriating business to deal wilth. I had to beg them to do things for me. I'm surprised I put up with it for so long. And don't let their seemingly good deals fool you, read these terms of service, which they take no responsibility for, but I gaurantee you, everything that will go wrong, can with these people: Truehost Cloud expressly does not warrant that the Truehost Cloud Services will meet Your requirements, function as intended, or that the use of the provided Services will be uninterrupted or error free. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. No advice or information, whether oral or written, obtained by you from Truehost Cloud shall create any warranty not expressly made herein. You agree that Truehost Cloud will not be liable for any (i) suspension or loss of the Services, except to the limited extent that a remedy is provided under this Agreement; (ii) interruption of business; (iii) access delays or access interruptions to the website(s) provided through or by the Services; (iv) loss or liability resulting from acts of god; (v) data non-delivery, mis-delivery, *******ion, destruction or other modification; (vi) events beyond the control of Truehost Cloud; (vii) the processing of Your application for Services; or (viii) loss or liability resulting from the unauthorized use or misuse of Your account identifier or password.