VIATOR THE WORST SERVICE PROVIDER IN THE WORLD

I made a booking with VIATOR (a Trip Advisor company) on the 21st of May 2019 for an excursion for me and my family in Durban, South Africa. They debited money from my card on the 21st of May 2019 after i processed the booking however my booking was only confirmed on the 22nd of May 2019 which was very odd(why debit money if the booking is not confirmed in real time).

I received a shocking e mail on the evening of the 23rd of May 2019 and i quote verbatim; "Dear Sibu Letaoana, We are writing in regards to the recent booking you made with 1st Zulu Safaris. Due to inconsistencies found regarding this booking, it has been cancelled and the funds refunded to the original payment method used. We apologize for the inconvenience, but this does mean that we have cancelled the transaction and the voucher for this tour is now null and void. The supplier has also been notified. Kind regards, Viator ***** Prevention Team"

As a very reasonable person i rep**** to this e mail asking them to elaborate on what inconsistencies they had found that made them automatically cancel my booking without at least seeking clarification from me.

They rep**** me with yet another shocking e mail and i quote verbatim; " Dear Sibu, Thank you for your email. Viator has systems in place to detect ********** activity. Viator takes immediate action in these cases and bookings are cancelled to ensure the credit card holder is protected. A full refund of ZAR ****.** has now been processed to your credit card. Please note that the refund may take 3-7 business days to appear in your account. We acknowledge that this has been an inconvenience to you on this occasion and apologize for the disruption to your travel arrangements. Kind regards, Viator ***** Prevention Team"

My gripe with this situation is that not even once did they seek any clarification from me. If it was ***** they suspected they could have easily asked me to send them a copy of my Identity Document and a picture of the card that i used to make the payment for my booking as is done by airlines and hotels.

Instead they cancelled my booking ten days before i am supposed to take on this excursion with my family. I am travelling ****m from my home to Durban for this excursion with my family and so activities listed as part of the excursion are not included in the package i paid for so i had already paid for them separately.

What happens to all the money that i have paid extra for me and my family to fully enjoy this excursion ?

I have to wait 7 business days to get a refund of my money where do i get extra money in the meantime to pay another tour operator who offers the same excursion ?

VIATOR HAS TREATED ME WITH THE MOST HIGH LEVEL OF CONTEMPT AND I URGE ANYONE CONSIDERING USING THEM TO THINK TWICE UNLESS THEY ENJOY SERVICE PROVIDERS WASTING THEIR TIME AND RUINING THEIR VACATION PLANS.

UNFORTUNATELY PETER MADE ONE STAR AS THE LOWEST RATING ON THIS PLATFORM BECAUSE IF I HAD IT MY WAY VIATOR WOULD NOT EVEN GET HALF A STAR.