LN
Lindah N
1 reviews | Active since Jan 2012
28 Aug 2023, 09:21
Unpleasant customer service
Trinity properties and utilities have switched off my electricity after their agent gave me the wrong meter number from December until April that's when I got correct meter number and when I tried to purchase electricity at pick n pay I got an error message I then told the agent she said she will sort it out.
Not has been sorted out until this day on and they telling me to pay so they can reconnect my electricity which is not my fault that their agent gave me wrong meter number.
Helpful (0)
Replies (4)0
Replies (4)
Trinity Properties's replyOfficial
29 Aug 2023, 09:00Thank you for your report - however since this matter our agent has left the company. We have also asked the tenant to give us proof of her purchase for the incorrect purchases, which she is unable to present. The account is due by the tenant which has been explained.
Trinity Properties's reply29 Aug 2023, 09:00
Official
Thank you for your report - however since this matter our agent has left the company. We have also asked the tenant to give us proof of her purchase for the incorrect purchases, which she is unable to present. The account is due by the tenant which has been explained.
LN
Lindah N's updateReviewer Update
29 Aug 2023, 09:27Nothing has been explained to me no one is taking accountability regarding the matter of me being given the wrong meter number. As for receipts yes I agree I don't have them but I do have proof that I was given the wrong meter number by the agent.
LN
Lindah N's update29 Aug 2023, 09:27
Reviewer Update
Nothing has been explained to me no one is taking accountability regarding the matter of me being given the wrong meter number. As for receipts yes I agree I don't have them but I do have proof that I was given the wrong meter number by the agent.
Trinity Properties's replyOfficial
30 Aug 2023, 13:07As from April 2023, there has been no electricity purchased from yourself to the prescribed meter company. Please arrange to come to the office to discuss the matter further. Thank you.
Trinity Properties's reply30 Aug 2023, 13:07
Official
As from April 2023, there has been no electricity purchased from yourself to the prescribed meter company. Please arrange to come to the office to discuss the matter further. Thank you.
LN
Lindah N's updateReviewer Update
30 Aug 2023, 13:38I did mention to your agent that I can't purchase electricity as it was giving me an error message at pick n pay even told the lady from utilities connect and still nothing was done regards that. I even went to an extent of asking the lady from pick n pay to take a picture of the error message so I can forward it to the agent.
LN
Lindah N's update30 Aug 2023, 13:38
Reviewer Update
I did mention to your agent that I can't purchase electricity as it was giving me an error message at pick n pay even told the lady from utilities connect and still nothing was done regards that. I even went to an extent of asking the lady from pick n pay to take a picture of the error message so I can forward it to the agent.