Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Travelwings.com is praised overwhelmingly for its human support team, with named consultants such as Purvi, Varsha Keswani, Muskan Soni and Shivani Chauhan repeatedly rescuing stalled online bookings within minutes. Customers consistently report fast WhatsApp and phone assistance, patience with first-time flyers and competitive fares. A recurring theme among unhappy customers is failed online payments, post-payment fare increases and slow refunds.
Top Strengths:
- •Customer Service & Travel Expertise: Named consultants dominate the praise. Customers describe patient, knowledgeable agents who call back proactively, guide nervous first-time travellers step by step, and resolve complicated multi-passenger or business class requests calmly and professionally.
Replied to 91% of negative reviews
Reply time on negative reviews: 54h 59m
TrustIndex
8.5
Ranking
#5
in Travel Agencies
Reply Time
22h
NPS Score
41
Recommended: Likely
Replied to 91% of negative reviews
Reply time on negative reviews: 54h 59m
Nov '25 - Oct '26
Frequently Asked Questions About Travelwings.com
What do customers say about Travelwings.com?
Based on recent customer reviews, Travelwings.com is praised overwhelmingly for its human support team, with named consultants such as Purvi, Varsha Keswani, Muskan Soni and Shivani Chauhan repeatedly rescuing stalled online bookings within minutes. Customers consistently report fast WhatsApp and phone assistance, patience with first-time flyers and competitive fares. A recurring theme among unhappy customers is failed online payments, post-payment fare increases and slow refunds.
What is Travelwings.com's biggest strength?
Travelwings.com's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Named consultants dominate the praise. Customers describe patient, knowledgeable agents who call back proactively, guide nervous first-time travellers step by step, and resolve complicated multi-passenger or business class requests calmly and professionally.
What are the most common complaints about Travelwings.com?
The most common complaint about Travelwings.com, based on Hellopeter's AI analysis of recent customer reviews, is Booking, Changes & Cancellations. Changes and name or date corrections are handled generously, often without extra fees. However, a recurring pattern is payments clearing while the booking shows failed or on hold, forcing customers to rebook, sometimes at a higher fare.
How does Travelwings.com compare to other Travel Agencies companies?
Travelwings.com scores 4 out of 5 on Hellopeter's AI analysis of service quality in Travel Agencies, compared to the Travel Agencies industry average of 2.3. Their strongest theme is Service & Expertise (4.6); their weakest is Refunds & Pricing (3.4). The top AI-rated Travel Agencies business on Hellopeter is Pentravel (4.7). How is the AI Score calculated? →
Is Travelwings.com trustworthy?
Travelwings.com has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 288 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 54 hours 59 min. Hellopeter has tracked Travelwings.com across 716 total reviews. How is the TrustIndex calculated? →
Recent reviews (288)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Your online service is exceptional was helped with varsha ,you made the bookings easy and smoothl...
Your online service is exceptional was helped with varsha ,you made the bookings easy and smoothly thankyou so much
1 reviews | Active since Oct 2026
Swift and realiable response
I've had unpleasant experiences with Travelwings in the past and was very skeptical booking with them today, but it was a different experience this time around. Reaching out to me (across all platforms: whatsapp, *** and ***) asap was very impressive, and thank you to Varsha for guiding me all the way as my booking issue was resolved.
1 reviews | Active since Oct 2026
Swift and realiable response
I've had unpleasant experiences with Travelwings in the past and was very skeptical booking with them today, but it was a different experience this time around. Reaching out to me (across all platforms: whatsapp, *** and ***) asap was very impressive, and thank you to Varsha for guiding me all the way as my booking issue was resolved.
1 reviews | Active since Oct 2026
Very very good service parvide and good tich and respectfully
Very very good service parvide and good tich and respectfully
1 reviews | Active since Oct 2026
Very very good service parvide and good tich and respectfully
Very very good service parvide and good tich and respectfully
1 reviews | Active since Oct 2026
I really appreciate your swift response and supprt throughout the process
I really appreciate your swift response and supprt throughout the process. Thank you very much Varsha for your empathetic response and understanding 👍. You're such an outstanding person and may you rise through the ranks
1 reviews | Active since Oct 2026
I really appreciate your swift response and supprt throughout the process
I really appreciate your swift response and supprt throughout the process. Thank you very much Varsha for your empathetic response and understanding 👍. You're such an outstanding person and may you rise through the ranks
1 reviews | Active since Oct 2026
Good services
Service is best then thank you I promise to be ur passenger every want to flight to my trips
1 reviews | Active since Oct 2026
Good services
Service is best then thank you I promise to be ur passenger every want to flight to my trips