WY
Warren Y
1 reviews | Active since Oct 2021
13 Oct 2021, 15:39
ZERO service yet quick to take your money!
Zero service or correspondence but quick to take your money. Have tried to change flights with them and ended up making a plan through Kulula for return flights but cannot change initial connecting flights. Cannot get assistance and their WhatsApp bot is useless. Sent in requests and get the response in 24hours but that doesn't happen either. Still trying to sort out and we fly out next week. DO NOT USE THESE GUYS!
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Replies (1)
Travelstart's replyOfficial
13 Oct 2021, 16:17Hi Warren,
Thank you for taking my call.
I have updated the booking with the new flight and have sent to you for payment.
Once paid please forward the pop as instructed so that we can locate the payment fast and update the booking for reissue.
As advised we never received the confirmation to change as instructed on the change quote email received on 14 September. I am delighted that we managed to obtain a lower fare even though not on the flight you initially wanted.
Kind Regards,
Melissa
Thank you for taking my call.
I have updated the booking with the new flight and have sent to you for payment.
Once paid please forward the pop as instructed so that we can locate the payment fast and update the booking for reissue.
As advised we never received the confirmation to change as instructed on the change quote email received on 14 September. I am delighted that we managed to obtain a lower fare even though not on the flight you initially wanted.
Kind Regards,
Melissa
Travelstart's reply13 Oct 2021, 16:17
Official
Hi Warren,
Thank you for taking my call.
I have updated the booking with the new flight and have sent to you for payment.
Once paid please forward the pop as instructed so that we can locate the payment fast and update the booking for reissue.
As advised we never received the confirmation to change as instructed on the change quote email received on 14 September. I am delighted that we managed to obtain a lower fare even though not on the flight you initially wanted.
Kind Regards,
Melissa
Thank you for taking my call.
I have updated the booking with the new flight and have sent to you for payment.
Once paid please forward the pop as instructed so that we can locate the payment fast and update the booking for reissue.
As advised we never received the confirmation to change as instructed on the change quote email received on 14 September. I am delighted that we managed to obtain a lower fare even though not on the flight you initially wanted.
Kind Regards,
Melissa