Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Travelstart is defined by its people. Customers consistently name individual consultants who resolve urgent flight changes with patience and persistence, often within minutes. A recurring theme is that the human service far outshines the self-service systems. Frustration concentrates on refund timelines, change penalties and add-ons that promise flexibility, along with silence when queries move off the phone.
Top Strengths:
- •Customer Service & Travel Expertise: Customer Service & Travel Expertise (4.3) is the standout theme. Named consultants such as Eugene, Santosh, Sisipho, Ram J and Tazmin are repeatedly praised for patience, calling back after dropped lines and personally advocating with airlines to fix urgent problems.
Replied to 52% of negative reviews
Reply time on negative reviews: 7h 29m
TrustIndex
6.4
Reply Time
7h 31m
NPS Score
26
Recommended: Likely
Replied to 52% of negative reviews
Reply time on negative reviews: 7h 29m
Nov '25 - Oct '26
Frequently Asked Questions About Travelstart
What do customers say about Travelstart?
Based on recent customer reviews, Travelstart is defined by its people. Customers consistently name individual consultants who resolve urgent flight changes with patience and persistence, often within minutes. A recurring theme is that the human service far outshines the self-service systems. Frustration concentrates on refund timelines, change penalties and add-ons that promise flexibility, along with silence when queries move off the phone.
What is Travelstart's biggest strength?
Travelstart's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customer Service & Travel Expertise (4.3) is the standout theme. Named consultants such as Eugene, Santosh, Sisipho, Ram J and Tazmin are repeatedly praised for patience, calling back after dropped lines and personally advocating with airlines to fix urgent problems.
What are the most common complaints about Travelstart?
The most common complaint about Travelstart, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (3.1) is the sharpest financial pain point. Fares are seen as competitive, but refunds stretch past quoted timelines, duplicate charges take months to correct, and flexi tickets and counter fees deliver far less value than expected.
How does Travelstart compare to other Travel Agencies companies?
Travelstart scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Travel Agencies, compared to the Travel Agencies industry average of 2.3. Their strongest theme is Service & Expertise (4.3); their weakest is Travel Experience (2.9). The top AI-rated Travel Agencies business on Hellopeter is Pentravel (4.7). How is the AI Score calculated? →
Is Travelstart trustworthy?
Travelstart has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 629 reviews in the last 12 months. They reply to 52% of negative reviews, typically within 7 hours 29 min. Hellopeter has tracked Travelstart across 5,362 total reviews. How is the TrustIndex calculated? →
Recent reviews (629)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I had an absolutely fantastic experience with Travelstart, and I'd especially like to recognise N...
I had an absolutely fantastic experience with Travelstart, and I'd especially like to recognise Nonhle for her exceptional service. Nonhle was incredibly helpful, patient, professional, and genuinely went above and beyond to assist me with my query. She made the entire process feel effortless and was attentive to every detail. It's not often you come across someone who is so friendly and committed to helping customers, and Nonhle truly deserves recognition for the way she handled my request. Her communication, professionalism, and willingness to assist were outstanding. She is a real asset to Travelstart, and I hope her efforts are recognised by her management. Thank you, Nonhle, for the amazing service! You turned what could have been a stressful experience into a really positive one. ⭐⭐⭐⭐⭐
1 reviews | Active since Oct 2026
I had an absolutely fantastic experience with Travelstart, and I'd especially like to recognise N...
I had an absolutely fantastic experience with Travelstart, and I'd especially like to recognise Nonhle for her exceptional service. Nonhle was incredibly helpful, patient, professional, and genuinely went above and beyond to assist me with my query. She made the entire process feel effortless and was attentive to every detail. It's not often you come across someone who is so friendly and committed to helping customers, and Nonhle truly deserves recognition for the way she handled my request. Her communication, professionalism, and willingness to assist were outstanding. She is a real asset to Travelstart, and I hope her efforts are recognised by her management. Thank you, Nonhle, for the amazing service! You turned what could have been a stressful experience into a really positive one. ⭐⭐⭐⭐⭐
1 reviews | Active since Oct 2026
Booking my tickets was fast and convenient
Booking my tickets was fast and convenient. I had a query and it was dealt with by Camilla. She understood my query , responded promptly and sorted it out for me in less than a hour. My experience was was a solid 10✨
1 reviews | Active since Oct 2026
Booking my tickets was fast and convenient
Booking my tickets was fast and convenient. I had a query and it was dealt with by Camilla. She understood my query , responded promptly and sorted it out for me in less than a hour. My experience was was a solid 10✨
1 reviews | Active since Aug 2023
niranjan was very helpful and patience with me, his service is excellent
niranjan was very helpful and patience with me, his service is excellent. thank you for your help. much applicated
1 reviews | Active since Aug 2023
niranjan was very helpful and patience with me, his service is excellent
niranjan was very helpful and patience with me, his service is excellent. thank you for your help. much applicated
1 reviews | Active since Oct 2026
Abijith from Travelstart Was extremely quick and efficient
Abijith from Travelstart Was extremely quick and efficient. Helped me out in realtime as I was on the line with him. Much appreciated. Regards, Nadia
1 reviews | Active since Oct 2026
Abijith from Travelstart Was extremely quick and efficient
Abijith from Travelstart Was extremely quick and efficient. Helped me out in realtime as I was on the line with him. Much appreciated. Regards, Nadia
1 reviews | Active since Aug 2024
Thank you Niranjan for helping, I got stuck with the pmt link and you assisted me, you had a lot
Thank you Niranjan for helping, I got stuck with the pmt link and you assisted me, you had a lot of patience and was friendly and very helpfull, thank you so much you are a star!!!
1 reviews | Active since Aug 2024
Thank you Niranjan for helping, I got stuck with the pmt link and you assisted me, you had a lot
Thank you Niranjan for helping, I got stuck with the pmt link and you assisted me, you had a lot of patience and was friendly and very helpfull, thank you so much you are a star!!!