JS
Justin S
1 reviews | Active since Mar 2022
08 Apr 2022, 07:58
Zero Customer service
I am still waiting for resolution of 2 issues from 13 Feb and 16 March. The only way I seem to get a response from Travelstart is by creating new reviews on HelloPeter, so I will continue to do so until I get a refund for a car booking that was not honoured, and a credit for flights.
For everyone considering using Travelstart...if there are any issues with your booking, be prepared to go through a world of pain in trying to get them resolved. I would NOT recommend Travelstart to anyone.
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Replies (3)0
Replies (3)JS
Justin S's updateReviewer Update
13 Apr 2022, 10:31I see Travelstart is not replying to new Hellopeter complaints, their last reply was 6 April. Their other options of contacting them does not work.
JS
Justin S's update13 Apr 2022, 10:31
Reviewer Update
I see Travelstart is not replying to new Hellopeter complaints, their last reply was 6 April. Their other options of contacting them does not work.
Travelstart's replyOfficial
13 Apr 2022, 14:20Hi Justin,
Thanks for reaching out and apologies for the delay in reply.
Our team have responded to your email providing feedback.
For any further queries you are welcome to respond to feedback @ travelstart . com
We will also ask Melissa to give you a follow up call as I see she has been assisting with your query.
Kind Regards,
Marcelle
Thanks for reaching out and apologies for the delay in reply.
Our team have responded to your email providing feedback.
For any further queries you are welcome to respond to feedback @ travelstart . com
We will also ask Melissa to give you a follow up call as I see she has been assisting with your query.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 14:20
Official
Hi Justin,
Thanks for reaching out and apologies for the delay in reply.
Our team have responded to your email providing feedback.
For any further queries you are welcome to respond to feedback @ travelstart . com
We will also ask Melissa to give you a follow up call as I see she has been assisting with your query.
Kind Regards,
Marcelle
Thanks for reaching out and apologies for the delay in reply.
Our team have responded to your email providing feedback.
For any further queries you are welcome to respond to feedback @ travelstart . com
We will also ask Melissa to give you a follow up call as I see she has been assisting with your query.
Kind Regards,
Marcelle
JS
Justin S's updateReviewer Update
13 Apr 2022, 14:24Thanks, I got your email feedback. Once again you are making CarTrawler MY problem, expecting ME to deal with YOU third party. You are quick to take my payment, but disappear when there are issues to resolve or a refund to be given. I have been waiting for a month, and issues are still not resolved.
JS
Justin S's update13 Apr 2022, 14:24
Reviewer Update
Thanks, I got your email feedback. Once again you are making CarTrawler MY problem, expecting ME to deal with YOU third party. You are quick to take my payment, but disappear when there are issues to resolve or a refund to be given. I have been waiting for a month, and issues are still not resolved.