HVDM
Hermina Van Der Merwe
1 reviews | Active since Apr 2022
20 Apr 2022, 15:33
Zero communication or assistance
Since my complaint in 1 April, I have had zero feedback from Travelstart. It is just impossible to speak to someone, let alone someone who is willing and able to resolve a dispute!! They don’t stick to turnaround time and their client service is non existent.
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Replies (1)
Travelstart's replyOfficial
26 Apr 2022, 21:15Hi Hermina,
Thank you for reaching out to us.
Please note I have checked the booking and have asked the team to provide you with a breakdown of the refund penalties and ticket information. Please note that we do advise the follow under our T&Cs https://www.travelstart.co.za/lp/terms-and-conditions
Destination Selection
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. He/she ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by the Principal, and that Travelstart has no control over information compiled by the Principal. Accordingly TRAVELSTART CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. in addition to the above Travelstart cannot be held liable for incorrect availability being displayed by the Principal and we cannot be held liable if the seats selected are not available.
Cancellation
In the event of the Client cancelling the Booking, Travelstart shall have the RIGHT TO EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable damages suffered by Travelstart, provided that Travelstart shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honour the Booking or reservation due to the death or hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less Travelstart’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of Travelstart. Travelstart will CHARGE A FEE for processing the request for refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition.
Please note that should you have booked a ticket with more than one flight (eg: CPT - JHB - MAU) you may only use your tickets in the sequence they were booked. If you do not check in for your first flight the Airline reserves the right to cancel all of the remaining flights on that ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets not used.
We do advise that the ticket has to be used in the sequence as purchased to prevent the airline from cancelling the booking or incurring additional penalties.
We will revert as advised for further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note I have checked the booking and have asked the team to provide you with a breakdown of the refund penalties and ticket information. Please note that we do advise the follow under our T&Cs https://www.travelstart.co.za/lp/terms-and-conditions
Destination Selection
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. He/she ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by the Principal, and that Travelstart has no control over information compiled by the Principal. Accordingly TRAVELSTART CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. in addition to the above Travelstart cannot be held liable for incorrect availability being displayed by the Principal and we cannot be held liable if the seats selected are not available.
Cancellation
In the event of the Client cancelling the Booking, Travelstart shall have the RIGHT TO EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable damages suffered by Travelstart, provided that Travelstart shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honour the Booking or reservation due to the death or hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less Travelstart’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of Travelstart. Travelstart will CHARGE A FEE for processing the request for refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition.
Please note that should you have booked a ticket with more than one flight (eg: CPT - JHB - MAU) you may only use your tickets in the sequence they were booked. If you do not check in for your first flight the Airline reserves the right to cancel all of the remaining flights on that ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets not used.
We do advise that the ticket has to be used in the sequence as purchased to prevent the airline from cancelling the booking or incurring additional penalties.
We will revert as advised for further assistance.
Kind Regards,
Melissa
Travelstart's reply26 Apr 2022, 21:15
Official
Hi Hermina,
Thank you for reaching out to us.
Please note I have checked the booking and have asked the team to provide you with a breakdown of the refund penalties and ticket information. Please note that we do advise the follow under our T&Cs https://www.travelstart.co.za/lp/terms-and-conditions
Destination Selection
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. He/she ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by the Principal, and that Travelstart has no control over information compiled by the Principal. Accordingly TRAVELSTART CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. in addition to the above Travelstart cannot be held liable for incorrect availability being displayed by the Principal and we cannot be held liable if the seats selected are not available.
Cancellation
In the event of the Client cancelling the Booking, Travelstart shall have the RIGHT TO EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable damages suffered by Travelstart, provided that Travelstart shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honour the Booking or reservation due to the death or hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less Travelstart’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of Travelstart. Travelstart will CHARGE A FEE for processing the request for refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition.
Please note that should you have booked a ticket with more than one flight (eg: CPT - JHB - MAU) you may only use your tickets in the sequence they were booked. If you do not check in for your first flight the Airline reserves the right to cancel all of the remaining flights on that ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets not used.
We do advise that the ticket has to be used in the sequence as purchased to prevent the airline from cancelling the booking or incurring additional penalties.
We will revert as advised for further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note I have checked the booking and have asked the team to provide you with a breakdown of the refund penalties and ticket information. Please note that we do advise the follow under our T&Cs https://www.travelstart.co.za/lp/terms-and-conditions
Destination Selection
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. He/she ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by the Principal, and that Travelstart has no control over information compiled by the Principal. Accordingly TRAVELSTART CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. in addition to the above Travelstart cannot be held liable for incorrect availability being displayed by the Principal and we cannot be held liable if the seats selected are not available.
Cancellation
In the event of the Client cancelling the Booking, Travelstart shall have the RIGHT TO EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable damages suffered by Travelstart, provided that Travelstart shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honour the Booking or reservation due to the death or hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less Travelstart’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of Travelstart. Travelstart will CHARGE A FEE for processing the request for refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition.
Please note that should you have booked a ticket with more than one flight (eg: CPT - JHB - MAU) you may only use your tickets in the sequence they were booked. If you do not check in for your first flight the Airline reserves the right to cancel all of the remaining flights on that ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets not used.
We do advise that the ticket has to be used in the sequence as purchased to prevent the airline from cancelling the booking or incurring additional penalties.
We will revert as advised for further assistance.
Kind Regards,
Melissa