SR
Sharon R
1 reviews | Active since Aug 2012
28 Aug 2021, 21:57
Zero communication
Shocking communication- actually to be honest ZERO communication- I have been trying for almost 5 hour to get any response besides a generated standard automated response - I booked and paid for a flight that could be changed - I cannot get hold of anyone through any of their advised communication Chanel’s - service is shocking and I would not advise anyone use them if they should think they may just need to communicate with them at any given time, they are not available ??
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
29 Aug 2021, 09:46Hi Sharon,
Thanks for reaching out and taking the time to share your concerns with us. We regret to hear you have not had a great experience when booking with us.
Our team received your online contact form last night requesting to do a time change to an earlier flight. They responded within an hour advising there are no seats available on the earlier flights so they would not bel able to assist.
As we work off a global booking system we can only quote on inventory the airline has loaded. Should there be no seats available our team are not able to quote.
Seat displays depend entirely on the airline availability at the time a search is done. A seat that is available now may not be available in a minute's time as we work off a live booking system which is available globally.
Once a seat is purchased the airline will then update their inventory to show what is available.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us. We regret to hear you have not had a great experience when booking with us.
Our team received your online contact form last night requesting to do a time change to an earlier flight. They responded within an hour advising there are no seats available on the earlier flights so they would not bel able to assist.
As we work off a global booking system we can only quote on inventory the airline has loaded. Should there be no seats available our team are not able to quote.
Seat displays depend entirely on the airline availability at the time a search is done. A seat that is available now may not be available in a minute's time as we work off a live booking system which is available globally.
Once a seat is purchased the airline will then update their inventory to show what is available.
Kind Regards,
Marcelle
Travelstart's reply29 Aug 2021, 09:46
Official
Hi Sharon,
Thanks for reaching out and taking the time to share your concerns with us. We regret to hear you have not had a great experience when booking with us.
Our team received your online contact form last night requesting to do a time change to an earlier flight. They responded within an hour advising there are no seats available on the earlier flights so they would not bel able to assist.
As we work off a global booking system we can only quote on inventory the airline has loaded. Should there be no seats available our team are not able to quote.
Seat displays depend entirely on the airline availability at the time a search is done. A seat that is available now may not be available in a minute's time as we work off a live booking system which is available globally.
Once a seat is purchased the airline will then update their inventory to show what is available.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us. We regret to hear you have not had a great experience when booking with us.
Our team received your online contact form last night requesting to do a time change to an earlier flight. They responded within an hour advising there are no seats available on the earlier flights so they would not bel able to assist.
As we work off a global booking system we can only quote on inventory the airline has loaded. Should there be no seats available our team are not able to quote.
Seat displays depend entirely on the airline availability at the time a search is done. A seat that is available now may not be available in a minute's time as we work off a live booking system which is available globally.
Once a seat is purchased the airline will then update their inventory to show what is available.
Kind Regards,
Marcelle