LR
Lebo R
1 reviews | Active since Mar 2009
20 Apr 2015, 14:10
ZA***
I booked a car through travelstart my booking number is ZA***. I then made the decision to use my own car instead. I have sent e-mails to Travelstart a few times requesting that they refunnd my deposit as well as the money that I pad for insurance as I would not need the car anymore. I has been three weeks since I sent them my first e-mail and to date I have received no response. On Saturday they debited my account R4598.34. There has been no response from Travelstart. Everytime I call I end up holding the line forever without it ever being answered. I am starting to think that they are running an online ****.
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Travelstart's replyOfficial
21 Apr 2015, 08:31Hello lebran,
Thank you for bringing your experience to our attention. Please accept my sincere apologies for the miscommunication with regards to the cancellation you have requested to your car rental. As discussed telephonically the requested cancellation was completed successfully with the car rental service provider, due to the fact that the confirmed cancellation request was not advised to CarTrawler direct, this may have caused a bit of confusion. However, after discussions with CarTrawler, the situation was clarified and resolved. I can understand the frustration that this situation caused and hope that you will view this as an exception to normal processes.
I appreciate you taking my call and affording the opportunity to explain what transpired in this regard.
Thank you once again for sharing your comments with us on this forum.
Thank you for bringing your experience to our attention. Please accept my sincere apologies for the miscommunication with regards to the cancellation you have requested to your car rental. As discussed telephonically the requested cancellation was completed successfully with the car rental service provider, due to the fact that the confirmed cancellation request was not advised to CarTrawler direct, this may have caused a bit of confusion. However, after discussions with CarTrawler, the situation was clarified and resolved. I can understand the frustration that this situation caused and hope that you will view this as an exception to normal processes.
I appreciate you taking my call and affording the opportunity to explain what transpired in this regard.
Thank you once again for sharing your comments with us on this forum.
Travelstart's reply21 Apr 2015, 08:31
Official
Hello lebran,
Thank you for bringing your experience to our attention. Please accept my sincere apologies for the miscommunication with regards to the cancellation you have requested to your car rental. As discussed telephonically the requested cancellation was completed successfully with the car rental service provider, due to the fact that the confirmed cancellation request was not advised to CarTrawler direct, this may have caused a bit of confusion. However, after discussions with CarTrawler, the situation was clarified and resolved. I can understand the frustration that this situation caused and hope that you will view this as an exception to normal processes.
I appreciate you taking my call and affording the opportunity to explain what transpired in this regard.
Thank you once again for sharing your comments with us on this forum.
Thank you for bringing your experience to our attention. Please accept my sincere apologies for the miscommunication with regards to the cancellation you have requested to your car rental. As discussed telephonically the requested cancellation was completed successfully with the car rental service provider, due to the fact that the confirmed cancellation request was not advised to CarTrawler direct, this may have caused a bit of confusion. However, after discussions with CarTrawler, the situation was clarified and resolved. I can understand the frustration that this situation caused and hope that you will view this as an exception to normal processes.
I appreciate you taking my call and affording the opportunity to explain what transpired in this regard.
Thank you once again for sharing your comments with us on this forum.