AK
Adri K
1 reviews | Active since Aug 2012
10 Apr 2015, 14:46
Your Travelstart Booking expires at MIDNIGHT !!!
I am utterly disgusted with this service as I have made 2 x bookings on the 02 April 2015. <br> <br> 22h06 - \Reminder: Your Travelstart Booking : ZA***9 expires at midnight. Please pay ZAR 2953.92
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Travelstart's replyOfficial
10 Apr 2015, 15:33Hello Adri.Kleynhans,
Thank you for bringing your experience to our attention
As explained via email, payments did not clear into our account on the day of booking. As per the instructions for payments, we request a proof of payment to be sent in order to track this payment and confirm booking information with you. We request this information in order to ensure that the bookings get confirmed as soon as possible, as to avoid any inconvenience to our clients ie. Fare increases or even cancellations of the booking. Please be advised that it is not possible to know when a payment was made if the funds are not released by the bank.
This is unfortunately a process that as an agency cannot control. So while payment was made on the day, it was not paid to us in order to confirm the booking. We have tried our best to assist in rebooking the flights at the same fare, however these fares are sourced directly from the airline and therefore not able to rebook these flights at the original fare.
I understand the frustration that this situation caused and hope you will understand our position in this matter.
We have tried to contact you on the details provided on order to explain what transpired in this regard
Thank you for bringing your experience to our attention
As explained via email, payments did not clear into our account on the day of booking. As per the instructions for payments, we request a proof of payment to be sent in order to track this payment and confirm booking information with you. We request this information in order to ensure that the bookings get confirmed as soon as possible, as to avoid any inconvenience to our clients ie. Fare increases or even cancellations of the booking. Please be advised that it is not possible to know when a payment was made if the funds are not released by the bank.
This is unfortunately a process that as an agency cannot control. So while payment was made on the day, it was not paid to us in order to confirm the booking. We have tried our best to assist in rebooking the flights at the same fare, however these fares are sourced directly from the airline and therefore not able to rebook these flights at the original fare.
I understand the frustration that this situation caused and hope you will understand our position in this matter.
We have tried to contact you on the details provided on order to explain what transpired in this regard
Travelstart's reply10 Apr 2015, 15:33
Official
Hello Adri.Kleynhans,
Thank you for bringing your experience to our attention
As explained via email, payments did not clear into our account on the day of booking. As per the instructions for payments, we request a proof of payment to be sent in order to track this payment and confirm booking information with you. We request this information in order to ensure that the bookings get confirmed as soon as possible, as to avoid any inconvenience to our clients ie. Fare increases or even cancellations of the booking. Please be advised that it is not possible to know when a payment was made if the funds are not released by the bank.
This is unfortunately a process that as an agency cannot control. So while payment was made on the day, it was not paid to us in order to confirm the booking. We have tried our best to assist in rebooking the flights at the same fare, however these fares are sourced directly from the airline and therefore not able to rebook these flights at the original fare.
I understand the frustration that this situation caused and hope you will understand our position in this matter.
We have tried to contact you on the details provided on order to explain what transpired in this regard
Thank you for bringing your experience to our attention
As explained via email, payments did not clear into our account on the day of booking. As per the instructions for payments, we request a proof of payment to be sent in order to track this payment and confirm booking information with you. We request this information in order to ensure that the bookings get confirmed as soon as possible, as to avoid any inconvenience to our clients ie. Fare increases or even cancellations of the booking. Please be advised that it is not possible to know when a payment was made if the funds are not released by the bank.
This is unfortunately a process that as an agency cannot control. So while payment was made on the day, it was not paid to us in order to confirm the booking. We have tried our best to assist in rebooking the flights at the same fare, however these fares are sourced directly from the airline and therefore not able to rebook these flights at the original fare.
I understand the frustration that this situation caused and hope you will understand our position in this matter.
We have tried to contact you on the details provided on order to explain what transpired in this regard