RS
Reyno S
1 reviews | Active since Dec 2015
17 Mar 2022, 09:11
Your service stinks
Shocking service from Travelstart. With the Comair flights being grounded Travelstart failed to notify me timeously, they cost me so much money to get to airport in Vic Falls from our lodge. They also failed to keep me in the loop of what is happening with my flight. Tring to get hold of them is impossible. I have used them for years, but NEVER AGAIN. Your service stinks!
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Replies (2)0
Replies (2)
Travelstart's replyOfficial
17 Mar 2022, 16:27Hi Reyno,
Thank you for taking my call and relaying your concerns.
I am very sorry that you had this experience when using the return flight and were ultimately left with purchasing another ticket and additional transport costs to get to the other airport. Please revert to me on email at feedback @ travelstart . com so that I can address your concerns and provide you with feedback. I will also be following up with the team in regards to refunds as the airline has only offered a suspension to us.
I will revert with further feedback once we have more information.
Kind Regards,
Melissa
Thank you for taking my call and relaying your concerns.
I am very sorry that you had this experience when using the return flight and were ultimately left with purchasing another ticket and additional transport costs to get to the other airport. Please revert to me on email at feedback @ travelstart . com so that I can address your concerns and provide you with feedback. I will also be following up with the team in regards to refunds as the airline has only offered a suspension to us.
I will revert with further feedback once we have more information.
Kind Regards,
Melissa
Travelstart's reply17 Mar 2022, 16:27
Official
Hi Reyno,
Thank you for taking my call and relaying your concerns.
I am very sorry that you had this experience when using the return flight and were ultimately left with purchasing another ticket and additional transport costs to get to the other airport. Please revert to me on email at feedback @ travelstart . com so that I can address your concerns and provide you with feedback. I will also be following up with the team in regards to refunds as the airline has only offered a suspension to us.
I will revert with further feedback once we have more information.
Kind Regards,
Melissa
Thank you for taking my call and relaying your concerns.
I am very sorry that you had this experience when using the return flight and were ultimately left with purchasing another ticket and additional transport costs to get to the other airport. Please revert to me on email at feedback @ travelstart . com so that I can address your concerns and provide you with feedback. I will also be following up with the team in regards to refunds as the airline has only offered a suspension to us.
I will revert with further feedback once we have more information.
Kind Regards,
Melissa
RS
Reyno S's updateReviewer Update
08 Apr 2022, 10:12Dear Melissa
Thank you for your follow up call the other day regarding the my above post. I do appreciate it. Thank you. Reyno
Thank you for your follow up call the other day regarding the my above post. I do appreciate it. Thank you. Reyno
RS
Reyno S's update08 Apr 2022, 10:12
Reviewer Update
Dear Melissa
Thank you for your follow up call the other day regarding the my above post. I do appreciate it. Thank you. Reyno
Thank you for your follow up call the other day regarding the my above post. I do appreciate it. Thank you. Reyno