Your call centre is destroying your future business!

I just got off the phone with Bronwynne Jacobs - I cannot believe that this service consultant has started the new year off on a poor note. For her sake, I sincerely hope she was having a bad day but her attitude toward a polite customer needs to change. She either needs a reality check or a new job as I was really offended by her tone, lack of patience and poor listening s****s.

I don't expect an apology from Travelstart especially after I had to ask her to apologise to me - which she did in the same ******** tone she maintained throughout the call.

Bronwynne, you need to have a quiet word with Shireen Burger to find out what she did to receive a compliment for excellence in service on HelloPeter and then maybe you both should spread Shireen's positive attitude throughout your call centre as you are in the service business and not doing customers a favour by answering our calls. There are endless complaints about the service of your call centre.

Needless to say, I will never use your service in future as I would rather pay a little more for my flights than being disrespected when call in for assistance.