1 reviews | Active since Oct 2021
You Can't Even Get Hold of Travelstart Nevermind Book With Them...
They don't respond to call back forms on their website no matter what travel date you enter. They take ages to answer on their WhatsApp bot. Got hold of a live chatting agent after 2 days who told me she had emailed me the contact details of an agent who would call me. Didn't receive any email, and when I rep**** on WhatsApp to say so, was rerouted back to the bot. Their customer care line is a 45 second recording telling you to contact them online or on WhatsApp, and their social media accounts are completely unresponsive. At this point I can't even get hold of them to start the booking process or complain about my experience, which tells me all I need to know about what my experience will be God forbid the process gets started. I would absolutely not personally recommend them whatsoever.
Thank you for reaching out to us.
I am sorry you have been struggling to obtain assistance from us. Please not our social media account are not unresponsive, as I know for a fact that we work until 5pm on Thursdays and Wednesdays and 9pm on Mondays, Tuesdays and Fridays. The weekend we work until 5pm and we attend to all posts and DMs. Our WhatsApp team we have dedicated agents assisting and each agent deals with 5 chats at a time and we have a functioning email address help @ travelstart . com and our client contact form works well when passengers select the correct option.
Please can you email me your request to feedback @t ravelstart . com
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry you have been struggling to obtain assistance from us. Please not our social media account are not unresponsive, as I know for a fact that we work until 5pm on Thursdays and Wednesdays and 9pm on Mondays, Tuesdays and Fridays. The weekend we work until 5pm and we attend to all posts and DMs. Our WhatsApp team we have dedicated agents assisting and each agent deals with 5 chats at a time and we have a functioning email address help @ travelstart . com and our client contact form works well when passengers select the correct option.
Please can you email me your request to feedback @t ravelstart . com
Kind Regards,
Melissa