Worste service
No service non whatsoever. Booked for ****et last year with Emirates via Travelstart. RSA got cut off traveling and my flight got suspended. Now for 3 weeks I tried to talk to them to rebook or refund. Just no service. I can't do anything online. I tried all avenues to correspond then receive an email but no means of replying on mail. I eventually booked and paid a new booking to ****et via Qatar,but will never again use travelstart . It is an impossible mission to get answers.
Helpful (0)
Replies (6)0
Replies (6)'s updateReviewer Update
29 Mar 2022, 16:51Travelstart responds I have been attended to previously. Utter nonsense. See thé reply I received from them and to date I have had NO RESPONSE
This was 23 March 2022
Dear Wilma
We would like to acknowledge that we have received your request and a case [#681587] has been created.
A support representative will be reviewing your request and will send you a personal response between 48 to 72 hours.
Should you need further assistance, we are available via Whatsapp
Monday – Sunday: 09h00-21h00
To view status of your case, frequently asked questions (FAQs) or to stay updated on the latest travel information and regulations, please click:
https://travelstartassist.freshdesk.com/helpdesk/tickets/681587
Thank you for your patience
Travelstart
681587:***
This was 23 March 2022
Dear Wilma
We would like to acknowledge that we have received your request and a case [#681587] has been created.
A support representative will be reviewing your request and will send you a personal response between 48 to 72 hours.
Should you need further assistance, we are available via Whatsapp
Monday – Sunday: 09h00-21h00
To view status of your case, frequently asked questions (FAQs) or to stay updated on the latest travel information and regulations, please click:
https://travelstartassist.freshdesk.com/helpdesk/tickets/681587
Thank you for your patience
Travelstart
681587:***
's update29 Mar 2022, 16:51
Reviewer Update
Travelstart responds I have been attended to previously. Utter nonsense. See thé reply I received from them and to date I have had NO RESPONSE
This was 23 March 2022
Dear Wilma
We would like to acknowledge that we have received your request and a case [#681587] has been created.
A support representative will be reviewing your request and will send you a personal response between 48 to 72 hours.
Should you need further assistance, we are available via Whatsapp
Monday – Sunday: 09h00-21h00
To view status of your case, frequently asked questions (FAQs) or to stay updated on the latest travel information and regulations, please click:
https://travelstartassist.freshdesk.com/helpdesk/tickets/681587
Thank you for your patience
Travelstart
681587:***
This was 23 March 2022
Dear Wilma
We would like to acknowledge that we have received your request and a case [#681587] has been created.
A support representative will be reviewing your request and will send you a personal response between 48 to 72 hours.
Should you need further assistance, we are available via Whatsapp
Monday – Sunday: 09h00-21h00
To view status of your case, frequently asked questions (FAQs) or to stay updated on the latest travel information and regulations, please click:
https://travelstartassist.freshdesk.com/helpdesk/tickets/681587
Thank you for your patience
Travelstart
681587:***
's updateReviewer Update
30 Mar 2022, 13:10Travelstart ZA***8. I have been trying to get a refund after I have been unsuccessfull to rebook a suspended booking due to Covid. I was forced to buy new flights as Travelstart just do not attend to me. They send me ref numbers and mails but they say NOTHING and I have tried everysingle avenue to get to at least speak to somebody without any luck. I have requested a refund and that was 22 March I was told within 72 hours.. NOTHING. I gave them a bad review they come back and say OH they see I was sorted. I was not sorted at all. WHAT ELSE CAN I DO
's update30 Mar 2022, 13:10
Reviewer Update
Travelstart ZA***8. I have been trying to get a refund after I have been unsuccessfull to rebook a suspended booking due to Covid. I was forced to buy new flights as Travelstart just do not attend to me. They send me ref numbers and mails but they say NOTHING and I have tried everysingle avenue to get to at least speak to somebody without any luck. I have requested a refund and that was 22 March I was told within 72 hours.. NOTHING. I gave them a bad review they come back and say OH they see I was sorted. I was not sorted at all. WHAT ELSE CAN I DO
Travelstart's replyOfficial
30 Mar 2022, 18:34Hi Wilma,
Thank you for reaching out to us.
I am very sorry that you have not received adequate responses with regards to the request to amend the booking and still waiting for the refund information. Please keep an eye on your emails as I have expedited the request for assistance and the team will revert within the next 24 hours.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you have not received adequate responses with regards to the request to amend the booking and still waiting for the refund information. Please keep an eye on your emails as I have expedited the request for assistance and the team will revert within the next 24 hours.
Kind Regards,
Melissa
Travelstart's reply30 Mar 2022, 18:34
Official
Hi Wilma,
Thank you for reaching out to us.
I am very sorry that you have not received adequate responses with regards to the request to amend the booking and still waiting for the refund information. Please keep an eye on your emails as I have expedited the request for assistance and the team will revert within the next 24 hours.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you have not received adequate responses with regards to the request to amend the booking and still waiting for the refund information. Please keep an eye on your emails as I have expedited the request for assistance and the team will revert within the next 24 hours.
Kind Regards,
Melissa
's updateReviewer Update
31 Mar 2022, 07:20I received a quote for new flights. Heaven help me I WANT A FULL REFUND. I TOLD YOU I HAD TO BUY NEW FLIGHTS BECAUSE OF YOU DRAGGING TO RESPOND. 3 WEEKS NOW. PLEASE LET COMPETENT PEOPLE HANDLE QUERIES.
's update31 Mar 2022, 07:20
Reviewer Update
I received a quote for new flights. Heaven help me I WANT A FULL REFUND. I TOLD YOU I HAD TO BUY NEW FLIGHTS BECAUSE OF YOU DRAGGING TO RESPOND. 3 WEEKS NOW. PLEASE LET COMPETENT PEOPLE HANDLE QUERIES.
Travelstart's replyOfficial
31 Mar 2022, 10:06Hi Wilma,
Thank you for the revert.
As advised I provided a amendment quote for the requested changes, as the agents had not seen the dates you have provided. The refunds team has also sent a quote and you are required to confirm as instructed should you wish us to proceed with the refund application.
Please follow the link on the cancellation email to start the refund process.
Kind Regards,
Melissa
Thank you for the revert.
As advised I provided a amendment quote for the requested changes, as the agents had not seen the dates you have provided. The refunds team has also sent a quote and you are required to confirm as instructed should you wish us to proceed with the refund application.
Please follow the link on the cancellation email to start the refund process.
Kind Regards,
Melissa
Travelstart's reply31 Mar 2022, 10:06
Official
Hi Wilma,
Thank you for the revert.
As advised I provided a amendment quote for the requested changes, as the agents had not seen the dates you have provided. The refunds team has also sent a quote and you are required to confirm as instructed should you wish us to proceed with the refund application.
Please follow the link on the cancellation email to start the refund process.
Kind Regards,
Melissa
Thank you for the revert.
As advised I provided a amendment quote for the requested changes, as the agents had not seen the dates you have provided. The refunds team has also sent a quote and you are required to confirm as instructed should you wish us to proceed with the refund application.
Please follow the link on the cancellation email to start the refund process.
Kind Regards,
Melissa
's updateReviewer Update
31 Mar 2022, 10:14Is R11 119 the total refund amount from R26500. Or is it per person
's update31 Mar 2022, 10:14
Reviewer Update
Is R11 119 the total refund amount from R26500. Or is it per person