1 reviews | Active since Feb 2022
Worst travel experience booking on any provider in 35 years of travel
The Travelstart booking experience is my worst in 35 years of travel. There is absolutely no human interface. The whatsapp line which claims to expedite your query and "not waste your time" per the voicemail message, refers you to a help@ travelstart email address.
It took 9 days to unsuspend a booking which was approved the day before departure. The late approval meant that the Covid PCR test was not processed on time before the departure. I am no in the middle of trying to move a booking from 22 Feb to 23 February on 22 February. I has been an hour.
In 7 days I sent 7 emails and received 3 responses each beginning with " Apologies .."
Buyer Beware!!! In an age of technology an rapid responses, I will definitely review my use of this app. So disappointed!!!
Thank you for taking my call.
I am very sorry that you had been placed under such strain. Thank you for allowing me to assist you. I have rebooked the ticket for your mum and sent the email confirmation. I was unable to remove the flight for 22 February from the itinerary as it has already departed, but this will have no effect on your mums travel plans.
Please drop me an email on feedback @ travelstart , com should you need further assistance.
Wishing you a wonderful day.
Kind Regards,
Melissa
Thank you for taking my call.
I am very sorry that you had been placed under such strain. Thank you for allowing me to assist you. I have rebooked the ticket for your mum and sent the email confirmation. I was unable to remove the flight for 22 February from the itinerary as it has already departed, but this will have no effect on your mums travel plans.
Please drop me an email on feedback @ travelstart , com should you need further assistance.
Wishing you a wonderful day.
Kind Regards,
Melissa