JV
Jean V

1 reviews | Active since Dec 2021

15 Dec 2021, 10:11

WORST TRAVEL COMPANY EVER

Should have been 0 but it is not an option.

My sister is suppose to be flying in from the USA on 17 December 2021, on 10 December Quatar cancelled the tickets, we have been trying to get a refund or move the tickets including the domestic tickets to fix this issue, however there is no option to call I must whatsapp and email but now we had to spend almost R30000 to buy new tickets to get her home and then audacity / utter stupidity to send a check in reminder for a cancelled flight.???? absolutely no control or care.

IN the midst of a crisis is when you should step up and not just priortise people departing in 24 to 28 hours it international flights how am i suppose to fix this in 24 hours

NEVER USE THEM PATHETIC BEYOND

0
Replies (2)
Travelstart
Travelstart's reply24 Dec 2021, 14:34
Official
Hi Jean,

Thank you for taking my call and advising me of you concerns.  I have checked the booking and can see that we have reached out to the airline to track the refund for you.

We will revert back to you once we have further feedback.

Kind Regards,
Melissa Eksteen
JV
Jean V's update26 Oct 2022, 14:21
Reviewer Update
It has been over 10 momths and the same story repeayed we are awaiting the airline email after email. Soon it will be a year.

I cannot understate how pathetic and useless this company is in terms of customer satisfaction and care.

What ever ypu do DO NOT USE THEM, walk, swim, crawl it will work out better..