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narjess J
1 reviews | Active since Nov 2019
26 Apr 2022, 05:07
Worst travel agent ever
Booking ZA***2 I already regret booking with you this my first experience and definitely will be the last I Can not get in touch with you 😢 for a week can not speak to any agent I tried WhatsApp no success because after answering all questions it said phone us 🤦🏽♀️ I phoned you but after wasting my airtime no one answering the call🤦🏽♀️ I tried sending enquiry via Flapp but response after a week 🤦🏽♀️ Qatarairways were more efficient and helpful than you they sent you an email but no response 🤦🏽♀️ I really don’t know what I should do 🤷🏼♀️
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Travelstart's replyOfficial
26 Apr 2022, 15:09Hi Narjess ,
Thank you for reaching out to us. I am sorry that you had waited 24 hours for our response after you had requested assistance. I have checked the booking and can see that the airline had changed their schedule of which we had advised on 08 an 17 March a reminder was sent and we had not received your response for further assistance:
Travelstart-Itinerary changes for JM4CLSThank you for reaching out to us. I am sorry that you had waited 24 hours for our response after you had requested assistance. I have checked the booking and can see that the airline had changed their schedule of which we had advised on 08 an 17 March a reminder was sent and we had not received your response for further assistance:
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Travelstart-Itinerary changes<***>
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Mar 8, 2022, 4:13:55 PM
to ***
Hi there,
Please be advised that the airline has made a schedule change to your trip and one (or more) of your upcoming flights has either been affected by a significant time change to the original departure or arrival time or has been cancelled.
If your flight is within the next 72hrs and you intend to still travel within this period, please contact the airline directly for rebooking options. If you are not intending to travel please make contact before the original flights depart.
Please go onto the airline website to view these details using the airline reference found on your e-ticket. Alternatively, you can contact Travelstart on the below.
https://www.travelstart.co.za/lp/contact-us
Kind Regards
Travelstart
The team has received the response that your husband cannot travel on the airlines new advised scheduled by the airline and they have reached out to the airline for an alternative.
Please keep a lookout for our further correspondence as we can only offer assistance once we have received the response from the airline.
Regards,
Melissa
Travelstart's reply26 Apr 2022, 15:09
Official
Hi Narjess ,
Thank you for reaching out to us. I am sorry that you had waited 24 hours for our response after you had requested assistance. I have checked the booking and can see that the airline had changed their schedule of which we had advised on 08 an 17 March a reminder was sent and we had not received your response for further assistance:
Travelstart-Itinerary changes for JM4CLSThank you for reaching out to us. I am sorry that you had waited 24 hours for our response after you had requested assistance. I have checked the booking and can see that the airline had changed their schedule of which we had advised on 08 an 17 March a reminder was sent and we had not received your response for further assistance:
0 views
Skip to first unread message
Subscribe
Travelstart-Itinerary changes<***>
unread,
Mar 8, 2022, 4:13:55 PM
to ***
Hi there,
Please be advised that the airline has made a schedule change to your trip and one (or more) of your upcoming flights has either been affected by a significant time change to the original departure or arrival time or has been cancelled.
If your flight is within the next 72hrs and you intend to still travel within this period, please contact the airline directly for rebooking options. If you are not intending to travel please make contact before the original flights depart.
Please go onto the airline website to view these details using the airline reference found on your e-ticket. Alternatively, you can contact Travelstart on the below.
https://www.travelstart.co.za/lp/contact-us
Kind Regards
Travelstart
The team has received the response that your husband cannot travel on the airlines new advised scheduled by the airline and they have reached out to the airline for an alternative.
Please keep a lookout for our further correspondence as we can only offer assistance once we have received the response from the airline.
Regards,
Melissa