Worst Travel Agent!

I booked tickets to Cape Town which had to be cancelled due to the Coronavirus. Even after taking out COVID-19 Insurance offered to me by Travelstart to protect me in case of flight cancellations, I still cannot get my money back! Their customer service is non-existent! They tell you to use their online chat service which is as good as talking to a robot who can’t answer your questions. Emails go unanswered and don’t even bother trying to call them because no one answers, EVER. I will never book flights through Travelstart again and advise everyone else not to even consider utilizing their services. They will rob you!