Worst Travel Agency

1. The Airline cancelled my flight and told me to contact my agent, Travelstart, I've sent numerous emails, online queries and even tried their robot on WhatsApp, to no help. I called them from the UK, using my airtime, was on hold for nearly 6 minutes before this guy who sounded like he had just woken up tried to help, after telling him that above and asking him whether I will receive a refund or if Travelstart will pay for my flight, his answer was that il get an email, if Travelstart was sending emails I wouldn't have bothered calling! So now I wait again and I have 5 days to book a flight.

2. Because of the flight being cancelled, I decided to book another flight, because its so close it cost me an arm and a leg, something went wrong on their website but they took my money, more than 24 hours later I haven't received any feedback whether my flight has been booked or something went wrong. When I called and told this story as well, I was told to send the proof of payment to ***, and I'm sure that I will not receive my money back anytime soon.

So I'm now in a foreign country, Travelstart have cost me at least R50 000 and they couldn't give less of a ****, AND this isn't the first time I've had problems with them, I've been travelling for close to eight years and nearly everytime I have to make international trips it is a headache. Travelstart if you can't handle international trips stick to South Africa. Don't fly so close to the Sun.

DO. NOT. USE. TRAVELSTART.