1 reviews | Active since Apr 2018
Worst travel Agency
Worst service ever. All contact numbers on the website are directed to the very same pre-recorded message. So if you have urgent queries then be prepared to wait 15min or longer for anyone to answer a call. On line booking payments for any Capitec clients does not work and has never worked. The "Flapp' app is also not friendly for capitec clients. the Personal dashboard does not work 90% of the time. Always receive error messages that I have not given correct user name or password besides the fact that it is rite. Worst travel Booking experience ever
Hi there Anton,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. We have recently been experiencing an influx of contacts and are working towards resolving this soon. We currently have agreements with the 4 major banks here in SA, namely: ABSA, FNB, Nedbank, and Standard bank at the moment. We are however in contact with Capitec and are looking to involve/add them in the near future. Bookings with Capitec clients are not treated any different though all bookings regardless of the bank are treated with the same level of priority. Pertaining to the FLAPP app in which way are you referring to its banking bias, as the Application only currently accepts Credit Card and Cheque Card?
Thank you for your feedback as it is key in better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the booking experience.
Again our most sincerest apologies Anton that you felt this was. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Hi there Anton,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. We have recently been experiencing an influx of contacts and are working towards resolving this soon. We currently have agreements with the 4 major banks here in SA, namely: ABSA, FNB, Nedbank, and Standard bank at the moment. We are however in contact with Capitec and are looking to involve/add them in the near future. Bookings with Capitec clients are not treated any different though all bookings regardless of the bank are treated with the same level of priority. Pertaining to the FLAPP app in which way are you referring to its banking bias, as the Application only currently accepts Credit Card and Cheque Card?
Thank you for your feedback as it is key in better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the booking experience.
Again our most sincerest apologies Anton that you felt this was. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Hi there again Anton,
This has been noted and thank you so much for your concerns, is there anything else I can help clarify for you today?
Kind regards,
Dino at Travelstart
Hi there again Anton,
This has been noted and thank you so much for your concerns, is there anything else I can help clarify for you today?
Kind regards,
Dino at Travelstart