1 reviews | Active since Dec 2016
Worst service ever Travelstart and team
<p>disappointing and unprofessional service by Travelstart. Baggage paid for and shows on Travelstart invoice but airline shows otherwise . Had to pay extra. Prices went up after paying initial price and invoice delivered to me already. Call centre unhelpful , transfered and on hold for hours. </p>
Dear Farhaaz
Thank you for your feedback.
I am sorry that you feel the assistance provided was not helpful. I will investigate this for you and provide feedback tomorrow.
I trust that this will be in order.
Kind regards
Tamara
Dear Farhaaz
Thank you for your feedback.
I am sorry that you feel the assistance provided was not helpful. I will investigate this for you and provide feedback tomorrow.
I trust that this will be in order.
Kind regards
Tamara
Dear Mr Osman
Thank you for your patience while we investigated the matter for you.
As per our telephonic discussions the booking was re-booked with Flysafair and the agent erroneously left the baggage of the new booking. As such the payment for the baggage was not taken from you card as indicated by our original invoice.
As a gesture of goodwill we will be refunding you the amount. I will await your banking details as discussed.
Please accept our apologies for the inconvenience caused.
Kind regards
Tamara
Dear Mr Osman
Thank you for your patience while we investigated the matter for you.
As per our telephonic discussions the booking was re-booked with Flysafair and the agent erroneously left the baggage of the new booking. As such the payment for the baggage was not taken from you card as indicated by our original invoice.
As a gesture of goodwill we will be refunding you the amount. I will await your banking details as discussed.
Please accept our apologies for the inconvenience caused.
Kind regards
Tamara