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Charl C

1 reviews | Active since Feb 2019

01 Feb 2019, 16:00

Worst service ever received!!!!

This is the worst service I have ever received. There is no one answering the phone!! One of the guys (Dillon) said last Friday that they will sent me a mail and I still haven't receive one-it is a week later! I think I have wasted so much money on phone calls I could have bought a plane ticket from Johannesburg to Cape Town and went and sort this problem out in their offices. This all just for a change in flight which I now must hear is cancelled all together and then they want to tell me the refund will take between 6 to 8 weeks. Ridiculous! But if they want your money you must pay immediately. What kind of company does this? And then they want to tell me client service is so important to them - please!!!

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Replies (4)
Travelstart
Travelstart's reply01 Feb 2019, 16:22
Official
Good day Charl

Thank you for taking the time out and providing us with feedback.

I have noticed Dillon has been in contact with you today to explain the refund process.  Just to recap the 6-8 weeks is the standard waiting time with the airline and we can only try and expedite the period with the airline however its not a guarantee.

I would like to apologize for the inconvenience caused.

Regards
Tracey


CC
Charl C's update01 Feb 2019, 16:38
Reviewer Update
Tracey, Dillon did not contact me today. Just another way of showing me that you guys do not even communicate between your departments. It is no wonder that you can't communicate with your clients!!!
Travelstart
Travelstart's reply01 Feb 2019, 16:49
Official
My apoligies Charl.

Dillon will contact you now.

Regards
Tracey
CC
Charl C's update05 Feb 2019, 15:28
Reviewer Update
So after Dillon contacted me on Saturday I still have not receive the email he promised to sent to me. This is really the worst experience I have ever had with any place I dealt with. AND STILL THE PHONE IS JUST RINGING!!!!! Let this be a warning to anybody who want to use Travelstart - DONT EVER DO IT!!!