Worst service ever. False advertising and full of lies

I phoned Travelstart for a special they advertised. Unfortunately that package were “sold out.” I then ask the agent to quote me on a 4* hotel in Mauritius for 6 people. First she informed me there is no flights available for that specific dates. So we postpone our trip with a week. We then settle for a package of R96k for a week at Veranda Palmar resort and it is a all inclusive package. After a week the agent said to me we will only arrive at the resort after midnight. So we added another day in order for us to be there during the day. So now we are on R105k because of that extra day. When I spoke to her on the phone she said to me “oh I see you phoning from Somerset West why didn’t we book the flights from Cape Town?” I said to her but I did Inform you we are from Cape Town. Her reply “yes now I remember but there were no flights from Cape Town.” After the payment she send me a fund fact sheet of the property. I then realized Travelstart is the middelman for Holiday factory. Holiday factory promotes the resort as a lovely 4* resort. What a lie and eyeblind from both agents. On the day I had to book our seats I realized our flight is delayed with 5+hours. I then phoned my travelagent to cofirm the delay. She then said matter of factly yes the flight is delayed but there is nothing she can do about it. She did not even bother to let me know about it. And she knew we had a flight for 6:00 from Cape Town to Jhb. So now we have to spend the whole day on a airport. Once we arrived in Jhb an Air Mauritius staff member said to me “ma’am your agent should have booked you on the early flight without any cost because there were a lot of seats available she just should have phoned us.” Again my agent did not do her job to help me her client. We sat on the airport from 9:00 on Saterday morning till 17:50. We arrived at our resort in Mauritius at 2:30 on the Sunday morning. A staff member came from the back and made us sit until he printed a application form. We then had to complete that and he made copies of our passports. Our travelagent did not send our details to the resort so we had to complete all the paperwork that time of the morning. At 3:00 the employee of the resort took us to our rooms. Oh my!!! When we open the door there were stains on the floor, there were dirt marks on the walls and the fridge were filthy in and outside. The duvets had no covers on. The shower had human hair in it. There were used shavers in the shower. The towels had blood stains on it. The bedding had marks all over it. The shower was so filthy and the stench were unbareable. The mattress use to be one now it’s only springs. So we slept on a single bed mattress instead of a king size bed. We kept on rolling to the middle of the bed. My husband went down to complain and they phoned the manager. He said to my husband we have to sleep in the rooms he will sort it out when he comes in at 8:00. I did not sleep at all. No one can sleep in a ***sty. After a long conversation with the manager he moved us to another room but still it was not up to standard. So we insisted to be moved to Grand Baie. First they **** to us about the availability. But we were persistent and we moved to Veranda Grand Baie which is a 4* resort as requested from the start. I then emailed me travelagent at Travelstart and Holiday factory was cc’d in with photos as proof. Her reply was “we will look into it as a matter of urgency.” We are back home and she did nothing about the complaint. Neither did Holiday factory. Before our return I emailed her again just to make sure that there were no delayes like the previous week. Again according to her there were no delayes. And again we were delayed for nearly 2 hours. Travelstart and Holiday factory is no good. They are ***** and they are both no show companies.