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ann A
1 reviews | Active since Nov 2012
04 May 2022, 09:27
WORST SERVICE EVER!!!
Complaint about a month ago on hellopeter. Melissa Eksteen contacted me for a REFUND. Send numerous emails without ANY reply!!! I think they do not exist!! This is the WORST service I have received in nearly 60 years!!!!!!! Please people be aware!!!!
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Replies (5)aA
ann A's updateReviewer Update
04 May 2022, 09:37T
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ann A's update04 May 2022, 09:37
Reviewer Update
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aA
ann A's updateReviewer Update
04 May 2022, 09:37Travelstart
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ann A's update04 May 2022, 09:37
Reviewer Update
Travelstart
Travelstart's replyOfficial
04 May 2022, 12:38Hi Ann,
Thank you for reaching out to us.
I am very sorry to hear that this has not been resolved as yet. I have checked the system and requested that the agent handling the inbox reverts back to you as we have received the banking details and we have requested the refund of the booking over 8 times. We have now asked for the team to send the pop so that the refund confirmation can be provided to you.
Please keep a lookout for the pop.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry to hear that this has not been resolved as yet. I have checked the system and requested that the agent handling the inbox reverts back to you as we have received the banking details and we have requested the refund of the booking over 8 times. We have now asked for the team to send the pop so that the refund confirmation can be provided to you.
Please keep a lookout for the pop.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply04 May 2022, 12:38
Official
Hi Ann,
Thank you for reaching out to us.
I am very sorry to hear that this has not been resolved as yet. I have checked the system and requested that the agent handling the inbox reverts back to you as we have received the banking details and we have requested the refund of the booking over 8 times. We have now asked for the team to send the pop so that the refund confirmation can be provided to you.
Please keep a lookout for the pop.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry to hear that this has not been resolved as yet. I have checked the system and requested that the agent handling the inbox reverts back to you as we have received the banking details and we have requested the refund of the booking over 8 times. We have now asked for the team to send the pop so that the refund confirmation can be provided to you.
Please keep a lookout for the pop.
Wishing you a good day further.
Kind Regards,
Melissa
aA
ann A's updateReviewer Update
04 May 2022, 15:50Please expedite or another 6 weeks will go by without POP!!!!!!
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ann A's update04 May 2022, 15:50
Reviewer Update
Please expedite or another 6 weeks will go by without POP!!!!!!
Travelstart's replyOfficial
04 May 2022, 17:49Hi Ann,
Thank you for your revert.
The refund will reflect within the next 24-72 hours.
I will be sending the pop within the next 24 hours.
Kind Regards,
Melissa Eksteen
Thank you for your revert.
The refund will reflect within the next 24-72 hours.
I will be sending the pop within the next 24 hours.
Kind Regards,
Melissa Eksteen
Travelstart's reply04 May 2022, 17:49
Official
Hi Ann,
Thank you for your revert.
The refund will reflect within the next 24-72 hours.
I will be sending the pop within the next 24 hours.
Kind Regards,
Melissa Eksteen
Thank you for your revert.
The refund will reflect within the next 24-72 hours.
I will be sending the pop within the next 24 hours.
Kind Regards,
Melissa Eksteen