1 reviews | Active since Mar 2017

09 Mar 2022, 09:48

Worst service

Travel start has the worst service, I've been calling them for the past 3 days to sortt out my booking . My flight is scheduled for tomorrow. Yet no kne has assisted me ,they're whatsapp number is useless. I want my money back so I can book my return flight with another airline

0
Replies (6)
Travelstart
Travelstart's reply09 Mar 2022, 13:33
Official
Hi  Refilwe,

Thank you for taking my call.  

Ad advised Mango is an independant airline and we do not have access to their bookings or vouchers due to POPI and PCI regulations.  We will send an email on your behalf as a goodwill gesture to reach out to the airline in order to extend the voucher you are in possession of. I am very sorry to hear about your condition and will keep you in my thoughts and prayers.

Wishing you all the best.

Kind Regards,
Melissa
's update09 Mar 2022, 14:12
Reviewer Update
Good afternoon Melissa what I need you to understand is that I've waited for 2 years. I paid you guys as in travel start. You chose the particular airline, as my agency acting on behalf . It can't now suddenly be my responsibility to lease with Mango. Refund me as Travelstart because I made the transaction to you or book a different flight for me . I need the ticket in less than 24hrs.


It's your job as an agency to sort this out . That's your main duty. Don't expect me to now do the run around. Refund me or book a different flight. My life is at a risk I explained, I need this operation done . Give me my money back or book a different flight you can expect to wait for a 3rd year. That business is liquidated I can't suffer based on decisions your company made.

My number is ***
's update09 Mar 2022, 14:23
Reviewer Update
Please attend to this now. I only have a business transaction with travelstart and thus you guys have to sort ths out. I've been patient for 2 whole years. Refund us and lodge the complaint directly with that airline. Don't Mahe it my responsibility. A whole 2 years of waiting. And you still want to extend ,till I'm dead maybe. If I don't get this bone marro transplant done. This serves as proof for my family ,you will be held liable for the causal link in my death . I'm tired of pleading and being understanding.
You take people for granted. The money was paid to you . Refund us and lodge your own case with Mango. You don't take clients seriously. Nor do you prioritize us.
's update09 Mar 2022, 14:24
Reviewer Update
I don't want another voucher from Mango, I never liased with Mango. You booked the double return tickets, I paid you. So sort this out .
's update09 Mar 2022, 14:30
Reviewer Update
I want my money from Travelstart because I paid you guys. I'm not interested in the red tape by POPI and ATNS etc I just want my money or a flight booked as I need to have the tickets tomorrow. It's been 2 years I don't want stories mellisa
's update09 Mar 2022, 15:31
Reviewer Update
Travel start is a ****