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DM
Doreen M

1 reviews | Active since Dec 2016

29 Dec 2016, 13:14

Worst service

<p>I booked a return flight to Cape Town on the 18th and on the 19th I changed my return time . I was charged an additional R954.20 to change the times. When I requested a quote I didn't get it and was advised that I will have it within 24 to 48 hours.. Dololo!!The agents are so rude. They don't even give you a chance to explain anything. I will never use Travelstart. </p>

0
Replies (5)
DM
Doreen M's update29 Dec 2016, 13:17
Reviewer Update

The rating should be -10

Travelstart
Travelstart's reply29 Dec 2016, 14:01
Official

Dear Doreen,

Thank you for your feedback on this forum.

I do apologise for any inconvenience experienced. I tried contacting you but got a voice message that "the person you are trying to reach is currently unavailable".

I have viewed your booking and note that there seems to be some form of misunderstanding. I would therefore need to chat to you in order to clarify what exactly you are requesting.

Kind regards,

Nazley

DM
Doreen M's update29 Dec 2016, 14:03
Reviewer Update

please contact me.

DM
Doreen M's update29 Dec 2016, 14:04
Reviewer Update

please contact me.

Travelstart
Travelstart's reply29 Dec 2016, 14:22
Official

Dear Doreen,

Thank you for taking my call.

Once again I apologise that your concerns were not adequately addressed previously.

I trust that I was able to provide clarification.

Kind regards,

Nazley