AM
Albert M
1 reviews | Active since Mar 2022
06 Mar 2022, 15:17
Worst online travel company
Extremely poor service!!!! No one to answer calls.... They sell products that you pay for, and when you want to use it you end up paying double!!!!
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Replies (1)
Travelstart's replyOfficial
07 Mar 2022, 14:24Hi Albert,
Thank you for the feedback.
I am sorry that you were not happy with the service received. I have checked the booking and can see the team reverted within a 72 hour time frame with regards to the amendment request on the booking. With regards to the additional collection quoted at the time of rebooking, a new booking and rebooking pricing is different as a new ticket would be either a sale fare supp**** by the airline or a subsidised fare supp**** by the third party supplier and a rebooking would be according to the airline restructured fares in the system. Within a cabin(economy, business, first), there are different levels to accommodate for the different restrictions on each level ie. refundable / non-refundable/ refund against a fee/ change with penalty fee and change without penalty fee as well as purchasing before a certain period or season. These are just a few things that determine the cost of the fare and taxes. If the original booking level is not available then the airline instructs us to take the next level and charge the difference on price, same with if the level is available but the airline did a price restructure the new price on the original level would be applicable and downselling to a lower level would not be permitted.
Thank you for the feedback.
I am sorry that you were not happy with the service received. I have checked the booking and can see the team reverted within a 72 hour time frame with regards to the amendment request on the booking. With regards to the additional collection quoted at the time of rebooking, a new booking and rebooking pricing is different as a new ticket would be either a sale fare supp**** by the airline or a subsidised fare supp**** by the third party supplier and a rebooking would be according to the airline restructured fares in the system. Within a cabin(economy, business, first), there are different levels to accommodate for the different restrictions on each level ie. refundable / non-refundable/ refund against a fee/ change with penalty fee and change without penalty fee as well as purchasing before a certain period or season. These are just a few things that determine the cost of the fare and taxes. If the original booking level is not available then the airline instructs us to take the next level and charge the difference on price, same with if the level is available but the airline did a price restructure the new price on the original level would be applicable and downselling to a lower level would not be permitted.
There was a difference in cost on the new dates and this had to be quoted in line with the airline directives.
With regards to the products purchased, I am sorry that you had not noted the T&Cs regarding the products when selecting them as we do advise the flexi product covers the change penalty as well as the admin fee, but is unable to cover difference in fare and taxes or overrule the airline directives. That is due to the tickets being owned by the airline and it would not be fair to charge the flexi product for the additional cost as this could be anything from R0.00 +
Wishing you a good day further.
Kind Regards,
Melissa
With regards to the products purchased, I am sorry that you had not noted the T&Cs regarding the products when selecting them as we do advise the flexi product covers the change penalty as well as the admin fee, but is unable to cover difference in fare and taxes or overrule the airline directives. That is due to the tickets being owned by the airline and it would not be fair to charge the flexi product for the additional cost as this could be anything from R0.00 +
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply07 Mar 2022, 14:24
Official
Hi Albert,
Thank you for the feedback.
I am sorry that you were not happy with the service received. I have checked the booking and can see the team reverted within a 72 hour time frame with regards to the amendment request on the booking. With regards to the additional collection quoted at the time of rebooking, a new booking and rebooking pricing is different as a new ticket would be either a sale fare supp**** by the airline or a subsidised fare supp**** by the third party supplier and a rebooking would be according to the airline restructured fares in the system. Within a cabin(economy, business, first), there are different levels to accommodate for the different restrictions on each level ie. refundable / non-refundable/ refund against a fee/ change with penalty fee and change without penalty fee as well as purchasing before a certain period or season. These are just a few things that determine the cost of the fare and taxes. If the original booking level is not available then the airline instructs us to take the next level and charge the difference on price, same with if the level is available but the airline did a price restructure the new price on the original level would be applicable and downselling to a lower level would not be permitted.
Thank you for the feedback.
I am sorry that you were not happy with the service received. I have checked the booking and can see the team reverted within a 72 hour time frame with regards to the amendment request on the booking. With regards to the additional collection quoted at the time of rebooking, a new booking and rebooking pricing is different as a new ticket would be either a sale fare supp**** by the airline or a subsidised fare supp**** by the third party supplier and a rebooking would be according to the airline restructured fares in the system. Within a cabin(economy, business, first), there are different levels to accommodate for the different restrictions on each level ie. refundable / non-refundable/ refund against a fee/ change with penalty fee and change without penalty fee as well as purchasing before a certain period or season. These are just a few things that determine the cost of the fare and taxes. If the original booking level is not available then the airline instructs us to take the next level and charge the difference on price, same with if the level is available but the airline did a price restructure the new price on the original level would be applicable and downselling to a lower level would not be permitted.
There was a difference in cost on the new dates and this had to be quoted in line with the airline directives.
With regards to the products purchased, I am sorry that you had not noted the T&Cs regarding the products when selecting them as we do advise the flexi product covers the change penalty as well as the admin fee, but is unable to cover difference in fare and taxes or overrule the airline directives. That is due to the tickets being owned by the airline and it would not be fair to charge the flexi product for the additional cost as this could be anything from R0.00 +
Wishing you a good day further.
Kind Regards,
Melissa
With regards to the products purchased, I am sorry that you had not noted the T&Cs regarding the products when selecting them as we do advise the flexi product covers the change penalty as well as the admin fee, but is unable to cover difference in fare and taxes or overrule the airline directives. That is due to the tickets being owned by the airline and it would not be fair to charge the flexi product for the additional cost as this could be anything from R0.00 +
Wishing you a good day further.
Kind Regards,
Melissa