Worst experience using Travelstart

We booked a return flight from Cape Town to JHB last Tuesday and I did not receive my e ticket. When I tried to get confirmation, I ended up banging my head against a brick wall in pure frustration. There is no call center where you can speak to a human. They refer you to Whatsapp and then promptly state that there are no consultants available.."goodbye" We looked on their web page and found our booking. When we got to the airport...there was no booking up to JHB, only back! We had an embassy appointment in Pretoria and this would have been a disaster if LIFT personnel hadn't been so amazing and organized an affordable flight up for us to meet our appointment deadline. I will never use Travelstart again to do bookings and I advise anyone else considering them to stay well away and go with any other travel booking agent.