AV
Ayesha V

1 reviews | Active since May 2021

21 Apr 2022, 18:35

WORST CUSTOMER SUPPORT

I wish I could give this company 0 stars. I reserved 2 tickets and done an EFT immediately. My reservation kept showing as unpaid and I received several messages stating it is still unpaid. I have sent my Proof of Payment through, emailed multiple travelstart addresses, DM on Twitter, Instagram and called and waited whole afternoon. This is a huge concern as this company seems to be a ****. No one responses and everytime you try to message on whatsapp, a bot speaks to you! Being an avid traveler I will NEVER make this mistake again and have started taking it to social media. The only thing you get out of choosing Travelstart is heartache.

0
Replies (1)
Travelstart
Travelstart's reply22 Apr 2022, 13:05
Official
Hi  Ayesha,

Thank you for reaching out to us.

I have checked the booking and can see that the tickets have been issued and sent to the email that was used at the time of creation. Please note I have sent the booking to the email address registered on Hello Peter as well.  The funds only cleared after 10pm and we could only issue the ticket once the funds cleared.  I am very sorry about the delay.  Please let us know if you need any further assistance by emailing help @ travelstart . com

Kind Regards,
Melissa