JS
Justin S
1 reviews | Active since Mar 2022
23 Mar 2022, 17:28
Worst customer service, failed car booking
Hi
I am resorting to hellopeter to try and get a response (and a refund) from you - I have sent you multiple emails, DMs, and Whatsapp, without resolution.
I booked (and was charged) for a car rental using your platform. There was no car at the airport as per my booking, and I was stranded without transport at the airport. The person at the car rental desk said they have no cars available and that Travelstart should not have accepted and charged my booking. You can get my reference from the multiple emails I have sent to ***
I am also waiting for a refund for a cancelled flight booking, and am not getting a reply from you.
Your call center queues are always >60 minutes, and I've been cut of multiple times while waiting for an agent to answer.
What do I need to do to get a response and resolution from you?
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
25 Mar 2022, 14:02Hi Justin,
Thank you for taking my call.
Please note I have checked the information and will be reaching out to CarTrawler with regards to the car rental and will revert on the refund requested for the BA Comair flights. I am very sorry that your wife and daughter had been left stranded and late at night as I can only imagine how that must have felt. Please feel free to also drop me an email on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for taking my call.
Please note I have checked the information and will be reaching out to CarTrawler with regards to the car rental and will revert on the refund requested for the BA Comair flights. I am very sorry that your wife and daughter had been left stranded and late at night as I can only imagine how that must have felt. Please feel free to also drop me an email on feedback @ travelstart . com
Kind Regards,
Melissa
Travelstart's reply25 Mar 2022, 14:02
Official
Hi Justin,
Thank you for taking my call.
Please note I have checked the information and will be reaching out to CarTrawler with regards to the car rental and will revert on the refund requested for the BA Comair flights. I am very sorry that your wife and daughter had been left stranded and late at night as I can only imagine how that must have felt. Please feel free to also drop me an email on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for taking my call.
Please note I have checked the information and will be reaching out to CarTrawler with regards to the car rental and will revert on the refund requested for the BA Comair flights. I am very sorry that your wife and daughter had been left stranded and late at night as I can only imagine how that must have felt. Please feel free to also drop me an email on feedback @ travelstart . com
Kind Regards,
Melissa
JS
Justin S's updateReviewer Update
25 Mar 2022, 17:23Thanks, I have responded via email. Looking forward to your reply on Monday/Tuesday 28/29 March
JS
Justin S's update25 Mar 2022, 17:23
Reviewer Update
Thanks, I have responded via email. Looking forward to your reply on Monday/Tuesday 28/29 March
JS
Justin S's updateReviewer Update
28 Mar 2022, 17:58Hi Melissa, do you have any feedback for me regarding my flight and car booking please?
JS
Justin S's update28 Mar 2022, 17:58
Reviewer Update
Hi Melissa, do you have any feedback for me regarding my flight and car booking please?
JS
Justin S's updateReviewer Update
30 Mar 2022, 08:00Hi Melissa, I am still waiting for a resolution and refund for my car and flight booking.
JS
Justin S's update30 Mar 2022, 08:00
Reviewer Update
Hi Melissa, I am still waiting for a resolution and refund for my car and flight booking.
JS
Justin S's updateReviewer Update
31 Mar 2022, 10:55Hi Melissa, very frustrated by not getting any feedback from you, despite your commitment to keep me updated.
I just want to confirm what was discussed and agreed on during our phone conversation on 25 March.
I just want to confirm what was discussed and agreed on during our phone conversation on 25 March.
- I paid a premium / service fee to use Travelstart as a single platform to book flights and car rental, so that I do not have to directly deal with multiple third parties.
- It is therefore my expectation that Travelsart deals with these third parties for refunds/disputes (as efficiently as they were in making the booking and taking my payment).
- It is still my expectation to be refunded in full for my BA flights, as I asked for advice on if I should cancel or rebook, but due to your delayed reply I could not risk not being able to fly, so I made an alternative booking.
- I hold Travelstart accountable for this refund (not BA), and I made the booking through your platform...despite the payment going directly to them.
- I also expect to be refunded in full for the car rental booking.
JS
Justin S's update31 Mar 2022, 10:55
Reviewer Update
Hi Melissa, very frustrated by not getting any feedback from you, despite your commitment to keep me updated.
I just want to confirm what was discussed and agreed on during our phone conversation on 25 March.
I just want to confirm what was discussed and agreed on during our phone conversation on 25 March.
- I paid a premium / service fee to use Travelstart as a single platform to book flights and car rental, so that I do not have to directly deal with multiple third parties.
- It is therefore my expectation that Travelsart deals with these third parties for refunds/disputes (as efficiently as they were in making the booking and taking my payment).
- It is still my expectation to be refunded in full for my BA flights, as I asked for advice on if I should cancel or rebook, but due to your delayed reply I could not risk not being able to fly, so I made an alternative booking.
- I hold Travelstart accountable for this refund (not BA), and I made the booking through your platform...despite the payment going directly to them.
- I also expect to be refunded in full for the car rental booking.
JS
Justin S's updateReviewer Update
01 Apr 2022, 17:22Hi Melissa, will you please reply. I have emailed you AGAIN yesterday. The auto-reply I received stated you will respond within 24 hours...which has not happened.
JS
Justin S's update01 Apr 2022, 17:22
Reviewer Update
Hi Melissa, will you please reply. I have emailed you AGAIN yesterday. The auto-reply I received stated you will respond within 24 hours...which has not happened.