SB
Sayed B
1 reviews | Active since Dec 2020
06 Aug 2021, 10:29
Worst customer service
Pathetic I must say. Most easiest way to make bookings and payments and the worst customer service you will ever find thereafter. Tried making contact on countless occasions with the same automated responses that help you no more in the situation you are in. Ridiculous to say the least, as an agent you refer me to the air line only for the air line to refer me back to you with no joy of resolving my issue. Absolutely no customer service. 1 star is still 10 to many for this good for nothing customer service.
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Replies (1)
Travelstart's replyOfficial
06 Aug 2021, 18:29Hi Sayed,
Thank you for reaching out to us.
I have checked the booking and can see that we had been in contact with you during the course of the day to advise that SAA is not refunding their tickets and have advised on a credit hold until they resume operations.
You are welcomed to send an email to feedback @ travelstart .com with your concerns so that I may address them for you.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we had been in contact with you during the course of the day to advise that SAA is not refunding their tickets and have advised on a credit hold until they resume operations.
You are welcomed to send an email to feedback @ travelstart .com with your concerns so that I may address them for you.
Kind Regards,
Melissa
Travelstart's reply06 Aug 2021, 18:29
Official
Hi Sayed,
Thank you for reaching out to us.
I have checked the booking and can see that we had been in contact with you during the course of the day to advise that SAA is not refunding their tickets and have advised on a credit hold until they resume operations.
You are welcomed to send an email to feedback @ travelstart .com with your concerns so that I may address them for you.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we had been in contact with you during the course of the day to advise that SAA is not refunding their tickets and have advised on a credit hold until they resume operations.
You are welcomed to send an email to feedback @ travelstart .com with your concerns so that I may address them for you.
Kind Regards,
Melissa