JS
Justin S
1 reviews | Active since Mar 2022
04 Apr 2022, 08:32
Worst customer service
I am trying desperately to get a response from Travelstart. I posted on Hellopeter more than a week ago, and got one response from Melissa, but nothing since. Travelstart committed to keep me updated on resolving my issues, but there has been no feedback in more tan a week. Seem like the only way to get feedback is to create new Hellopeter reviews.
In short, Travelstart are eagerly efficient in taking your money, but expect you to deal directly with 3rd parties for any disputes or refunds.
My previous issue is here: https://www.hellopeter.com/travelstart/reviews/worst-customer-service-failed-car-booking-***
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
04 Apr 2022, 13:24Hi Justin,
Thank you for reaching out to us.
We have received the request for the refund on the booking and I have not had a revert. Please note I have followed up with CarTrawler a we are a third party supplier and the refund if authorised would come directly from CarTrawler.
Please keep an eye on your inbox for my correspondence.
Kind Regards,
Melissa
Thank you for reaching out to us.
We have received the request for the refund on the booking and I have not had a revert. Please note I have followed up with CarTrawler a we are a third party supplier and the refund if authorised would come directly from CarTrawler.
Please keep an eye on your inbox for my correspondence.
Kind Regards,
Melissa
Travelstart's reply04 Apr 2022, 13:24
Official
Hi Justin,
Thank you for reaching out to us.
We have received the request for the refund on the booking and I have not had a revert. Please note I have followed up with CarTrawler a we are a third party supplier and the refund if authorised would come directly from CarTrawler.
Please keep an eye on your inbox for my correspondence.
Kind Regards,
Melissa
Thank you for reaching out to us.
We have received the request for the refund on the booking and I have not had a revert. Please note I have followed up with CarTrawler a we are a third party supplier and the refund if authorised would come directly from CarTrawler.
Please keep an eye on your inbox for my correspondence.
Kind Regards,
Melissa
JS
Justin S's updateReviewer Update
04 Apr 2022, 13:36Thanks, are you referring to both the BA booking AND the car booking?
As mentioned before, I expect Travelstart to resolve disputes and refunds with 3rd parties, seeing as you are a platform that is the bridge between customers and other travel services you chose to integrate with. You cannot purely facilitate transaction, and then expect customers to deal with your 3rd parties.
Cartrawler specifically...there is NO REASON why I should NOT get a refund. I booked through YOUR platform, you TOOK PAYMENT and CONFIRMED THE BOOKING, yet there was NO CAR AVAILABLE, and NO SUPPORT. It has been more than 2 weeks now.
As mentioned before, I expect Travelstart to resolve disputes and refunds with 3rd parties, seeing as you are a platform that is the bridge between customers and other travel services you chose to integrate with. You cannot purely facilitate transaction, and then expect customers to deal with your 3rd parties.
Cartrawler specifically...there is NO REASON why I should NOT get a refund. I booked through YOUR platform, you TOOK PAYMENT and CONFIRMED THE BOOKING, yet there was NO CAR AVAILABLE, and NO SUPPORT. It has been more than 2 weeks now.
JS
Justin S's update04 Apr 2022, 13:36
Reviewer Update
Thanks, are you referring to both the BA booking AND the car booking?
As mentioned before, I expect Travelstart to resolve disputes and refunds with 3rd parties, seeing as you are a platform that is the bridge between customers and other travel services you chose to integrate with. You cannot purely facilitate transaction, and then expect customers to deal with your 3rd parties.
Cartrawler specifically...there is NO REASON why I should NOT get a refund. I booked through YOUR platform, you TOOK PAYMENT and CONFIRMED THE BOOKING, yet there was NO CAR AVAILABLE, and NO SUPPORT. It has been more than 2 weeks now.
As mentioned before, I expect Travelstart to resolve disputes and refunds with 3rd parties, seeing as you are a platform that is the bridge between customers and other travel services you chose to integrate with. You cannot purely facilitate transaction, and then expect customers to deal with your 3rd parties.
Cartrawler specifically...there is NO REASON why I should NOT get a refund. I booked through YOUR platform, you TOOK PAYMENT and CONFIRMED THE BOOKING, yet there was NO CAR AVAILABLE, and NO SUPPORT. It has been more than 2 weeks now.
JS
Justin S's updateReviewer Update
06 Apr 2022, 08:23Any feedback for me please?
JS
Justin S's update06 Apr 2022, 08:23
Reviewer Update
Any feedback for me please?