JF
Jean F
1 reviews | Active since Nov 2010
12 May 2022, 13:14
WORST Company ever
We have been trying to contact Travelstart for well over a month now with absolutely no response. Phoning them is just plain useless as you sit in queue for literally HOURS and then you still don't get through. "wait time is 4mins" but you hold on the line for an hour and still don't get through.
This is a disgraceful company, their service is terrible, there customer service is absolutely nonexistent, NEVER EVER use Travelstart. You WILL regret it.
Helpful (0)
Replies (5)0
Replies (5)
Travelstart's replyOfficial
13 May 2022, 15:37Hi Jean,
Thank you for reaching out to us.
-
I have checked the booking and can see that the team had actioned the refund application in December and we were waiting for the airline to conclude the refund. We received the billing and notification of refund on 25 April and we then proceeded to refund your account. I am sorry that there had been delays and should you require further assistance please email us on *** so that we can action any additional requests.
Kind Regards,
Melissa
Thank you for reaching out to us.
-
I have checked the booking and can see that the team had actioned the refund application in December and we were waiting for the airline to conclude the refund. We received the billing and notification of refund on 25 April and we then proceeded to refund your account. I am sorry that there had been delays and should you require further assistance please email us on *** so that we can action any additional requests.
Kind Regards,
Melissa
Travelstart's reply13 May 2022, 15:37
Official
Hi Jean,
Thank you for reaching out to us.
-
I have checked the booking and can see that the team had actioned the refund application in December and we were waiting for the airline to conclude the refund. We received the billing and notification of refund on 25 April and we then proceeded to refund your account. I am sorry that there had been delays and should you require further assistance please email us on *** so that we can action any additional requests.
Kind Regards,
Melissa
Thank you for reaching out to us.
-
I have checked the booking and can see that the team had actioned the refund application in December and we were waiting for the airline to conclude the refund. We received the billing and notification of refund on 25 April and we then proceeded to refund your account. I am sorry that there had been delays and should you require further assistance please email us on *** so that we can action any additional requests.
Kind Regards,
Melissa
JF
Jean F's updateReviewer Update
13 May 2022, 17:20 Hi,
The refund was done into a closed bank account, FNB said they reversed the payment back to the payer. Kenya Airways says I should speak to you as they allocated the funds to Travelstart.
Hence I'm contacting Travelstart as the money has been reversed back to Travelstart.
Neither FNB nor Kenya Airways has the funds and both say I should contact Travelstart.
Please assist with urgency
JF
Jean F's update13 May 2022, 17:20
Reviewer Update
Hi,
The refund was done into a closed bank account, FNB said they reversed the payment back to the payer. Kenya Airways says I should speak to you as they allocated the funds to Travelstart.
Hence I'm contacting Travelstart as the money has been reversed back to Travelstart.
Neither FNB nor Kenya Airways has the funds and both say I should contact Travelstart.
Please assist with urgency
Travelstart's replyOfficial
13 May 2022, 18:58Hi Jean,
Thank you for taking my call.
Please note as discussed I will follow up with the relevant team to find out what is required in order to action the tracking of the reversed funds. Once I have the information I will revert back to you on email and and request the banking details so that we can action the relevant refund.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for taking my call.
Please note as discussed I will follow up with the relevant team to find out what is required in order to action the tracking of the reversed funds. Once I have the information I will revert back to you on email and and request the banking details so that we can action the relevant refund.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply13 May 2022, 18:58
Official
Hi Jean,
Thank you for taking my call.
Please note as discussed I will follow up with the relevant team to find out what is required in order to action the tracking of the reversed funds. Once I have the information I will revert back to you on email and and request the banking details so that we can action the relevant refund.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for taking my call.
Please note as discussed I will follow up with the relevant team to find out what is required in order to action the tracking of the reversed funds. Once I have the information I will revert back to you on email and and request the banking details so that we can action the relevant refund.
Wishing you a good day further.
Kind Regards,
Melissa
JF
Jean F's updateReviewer Update
14 May 2022, 11:14Thank you Melissa,
I await your e-mail response
I await your e-mail response
JF
Jean F's update14 May 2022, 11:14
Reviewer Update
Thank you Melissa,
I await your e-mail response
I await your e-mail response
Travelstart's replyOfficial
16 May 2022, 14:13Hi Jean,
Thank you for the revert I have followed up with the team and will advise you once I have their response.
Kind Regards,
Melissa
Thank you for the revert I have followed up with the team and will advise you once I have their response.
Kind Regards,
Melissa
Travelstart's reply16 May 2022, 14:13
Official
Hi Jean,
Thank you for the revert I have followed up with the team and will advise you once I have their response.
Kind Regards,
Melissa
Thank you for the revert I have followed up with the team and will advise you once I have their response.
Kind Regards,
Melissa