jJ
judygrant J
1 reviews | Active since May 2016
07 Jan 2022, 15:08
WORST after sale service
Travelstart are unable to deal with after sale flight change requests. There is no way to get hold of them. WORST after sale service EVER.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
12 Jan 2022, 18:43Hi Judy,
Thank you for reaching out to us.
I have checked the booking and can see that we have reverted back to you with a quotation for the change and you have advised to keep the booking as is. We have also noted that the Nigeria Travelstart email address was the email used when the requests was made for assistance and not the South African address. I have noted a further enquiry was made on the passport information and this can be added at time of online check in.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we have reverted back to you with a quotation for the change and you have advised to keep the booking as is. We have also noted that the Nigeria Travelstart email address was the email used when the requests was made for assistance and not the South African address. I have noted a further enquiry was made on the passport information and this can be added at time of online check in.
Kind Regards,
Melissa
Travelstart's reply12 Jan 2022, 18:43
Official
Hi Judy,
Thank you for reaching out to us.
I have checked the booking and can see that we have reverted back to you with a quotation for the change and you have advised to keep the booking as is. We have also noted that the Nigeria Travelstart email address was the email used when the requests was made for assistance and not the South African address. I have noted a further enquiry was made on the passport information and this can be added at time of online check in.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we have reverted back to you with a quotation for the change and you have advised to keep the booking as is. We have also noted that the Nigeria Travelstart email address was the email used when the requests was made for assistance and not the South African address. I have noted a further enquiry was made on the passport information and this can be added at time of online check in.
Kind Regards,
Melissa
jJ
judygrant J's updateReviewer Update
12 Jan 2022, 19:30Hello, thanks for the response.
I reached out to Travelstart Nigeria in a desperate attempt to get anyone from your global company to answer me. I had sent multiple emails to travelstart south Africa, as well as phoned and used the bot. To no avail. However reaching out to Nigeria appears to have worked. I did get a response but ultimately too late as I needed to book all accommodation and could no longer wait for a response. It was simply too late.
I reached out to Travelstart Nigeria in a desperate attempt to get anyone from your global company to answer me. I had sent multiple emails to travelstart south Africa, as well as phoned and used the bot. To no avail. However reaching out to Nigeria appears to have worked. I did get a response but ultimately too late as I needed to book all accommodation and could no longer wait for a response. It was simply too late.
jJ
judygrant J's update12 Jan 2022, 19:30
Reviewer Update
Hello, thanks for the response.
I reached out to Travelstart Nigeria in a desperate attempt to get anyone from your global company to answer me. I had sent multiple emails to travelstart south Africa, as well as phoned and used the bot. To no avail. However reaching out to Nigeria appears to have worked. I did get a response but ultimately too late as I needed to book all accommodation and could no longer wait for a response. It was simply too late.
I reached out to Travelstart Nigeria in a desperate attempt to get anyone from your global company to answer me. I had sent multiple emails to travelstart south Africa, as well as phoned and used the bot. To no avail. However reaching out to Nigeria appears to have worked. I did get a response but ultimately too late as I needed to book all accommodation and could no longer wait for a response. It was simply too late.
Travelstart's replyOfficial
14 Jan 2022, 19:12Hi Judy,
Thank you for the revert.
I am so sorry that it was too late to receive the assistance you requested.
Please email me on feedback @ travelstart . com for further assistance and any concerns so that I can check on it and help you.
Kind Regards,
Melissa
Thank you for the revert.
I am so sorry that it was too late to receive the assistance you requested.
Please email me on feedback @ travelstart . com for further assistance and any concerns so that I can check on it and help you.
Kind Regards,
Melissa
Travelstart's reply14 Jan 2022, 19:12
Official
Hi Judy,
Thank you for the revert.
I am so sorry that it was too late to receive the assistance you requested.
Please email me on feedback @ travelstart . com for further assistance and any concerns so that I can check on it and help you.
Kind Regards,
Melissa
Thank you for the revert.
I am so sorry that it was too late to receive the assistance you requested.
Please email me on feedback @ travelstart . com for further assistance and any concerns so that I can check on it and help you.
Kind Regards,
Melissa