MM
Mmeme M
1 reviews | Active since Apr 2021
29 Apr 2021, 11:03
Worse traveling agent ever.
I am not happy at all I have been trying to get hold of them since the mango fights has been grounded as to enquire about my ticket that I bought for later this month that what is going to happen can they be able to book for another flight but I haven't gotten a reply .I want to change flights because I don't want to be stranded like people who got stranded yesterday as we don't know how long will the magic flight be grounded for. Their customer service number is just automated answering machine that doesn't even help. Their service is very poor.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
29 Apr 2021, 11:48Hi Mr Moeketsi,
Thanks for contacting us.
For Mango flights which are booked departing after the 30 April we ask that you please be patient and keep an eye on your inbox.
Travelstart will be sending out communication for these affected bookings as soon as we have clarity from the airline with regards the options available to passengers affected.
As the airline sits with the funds of all tickets we are governed by their policies.
We are not able to rebook you on a different airline as we do not have the authority to do.
We apologize for the inconvenience this is causing and hope for your understanding that we as the travel agent have no authority in this matter and can only advise customers as per the directive given to us by the airline, which we are still waiting on.
I understand that this scenario is not ideal and we really don't like to see our clients go through this sort of distress.
I've called twice on the number provided but there is no answer an not option to leave a message.
I will call again later today to address any other concerns you might have over the phone.
Kind Regards,
Marcelle
Thanks for contacting us.
For Mango flights which are booked departing after the 30 April we ask that you please be patient and keep an eye on your inbox.
Travelstart will be sending out communication for these affected bookings as soon as we have clarity from the airline with regards the options available to passengers affected.
As the airline sits with the funds of all tickets we are governed by their policies.
We are not able to rebook you on a different airline as we do not have the authority to do.
We apologize for the inconvenience this is causing and hope for your understanding that we as the travel agent have no authority in this matter and can only advise customers as per the directive given to us by the airline, which we are still waiting on.
I understand that this scenario is not ideal and we really don't like to see our clients go through this sort of distress.
I've called twice on the number provided but there is no answer an not option to leave a message.
I will call again later today to address any other concerns you might have over the phone.
Kind Regards,
Marcelle
Travelstart's reply29 Apr 2021, 11:48
Official
Hi Mr Moeketsi,
Thanks for contacting us.
For Mango flights which are booked departing after the 30 April we ask that you please be patient and keep an eye on your inbox.
Travelstart will be sending out communication for these affected bookings as soon as we have clarity from the airline with regards the options available to passengers affected.
As the airline sits with the funds of all tickets we are governed by their policies.
We are not able to rebook you on a different airline as we do not have the authority to do.
We apologize for the inconvenience this is causing and hope for your understanding that we as the travel agent have no authority in this matter and can only advise customers as per the directive given to us by the airline, which we are still waiting on.
I understand that this scenario is not ideal and we really don't like to see our clients go through this sort of distress.
I've called twice on the number provided but there is no answer an not option to leave a message.
I will call again later today to address any other concerns you might have over the phone.
Kind Regards,
Marcelle
Thanks for contacting us.
For Mango flights which are booked departing after the 30 April we ask that you please be patient and keep an eye on your inbox.
Travelstart will be sending out communication for these affected bookings as soon as we have clarity from the airline with regards the options available to passengers affected.
As the airline sits with the funds of all tickets we are governed by their policies.
We are not able to rebook you on a different airline as we do not have the authority to do.
We apologize for the inconvenience this is causing and hope for your understanding that we as the travel agent have no authority in this matter and can only advise customers as per the directive given to us by the airline, which we are still waiting on.
I understand that this scenario is not ideal and we really don't like to see our clients go through this sort of distress.
I've called twice on the number provided but there is no answer an not option to leave a message.
I will call again later today to address any other concerns you might have over the phone.
Kind Regards,
Marcelle