TG
Trisha G
1 reviews | Active since Mar 2022
16 Mar 2022, 11:11
worse service provider
You cannnot speak to a person. They allow you to book flight tickets knowing there is a travelban with kulula. Now i cannot get a refund! i cannot speak to anyone! they lines are just cutting off! i have been sending forms on their website although there is no response. worse service provider ever. i will never use them again. if i cannot get my flight, i want my money back.
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Replies (1)
Travelstart's replyOfficial
17 Mar 2022, 17:44Hi Trisha,
Thank you for reaching out to us.
I have tried to call to no avail to address the concerns of the booking. I am very sorry that you battled to obtain assistance and get answers. I have checked the booking and we received daily notifications from the airline if they were cleared or not. Thus the flights for future travel were still loaded on the system. On 16 March in the morning we removed the flights as we were not getting any confirmation that they are cleared, but by the afternoon we had been provided with the confirmation that they are cleared and ready for take off. Your flights are operational and there is no need to get a refund on them as Kulula would not offer a refund and BA Comair refund is only unused taxes as the flight is not affected.
Please let me know via email on feedback @ travelstart . com if further assistance is required.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call to no avail to address the concerns of the booking. I am very sorry that you battled to obtain assistance and get answers. I have checked the booking and we received daily notifications from the airline if they were cleared or not. Thus the flights for future travel were still loaded on the system. On 16 March in the morning we removed the flights as we were not getting any confirmation that they are cleared, but by the afternoon we had been provided with the confirmation that they are cleared and ready for take off. Your flights are operational and there is no need to get a refund on them as Kulula would not offer a refund and BA Comair refund is only unused taxes as the flight is not affected.
Please let me know via email on feedback @ travelstart . com if further assistance is required.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply17 Mar 2022, 17:44
Official
Hi Trisha,
Thank you for reaching out to us.
I have tried to call to no avail to address the concerns of the booking. I am very sorry that you battled to obtain assistance and get answers. I have checked the booking and we received daily notifications from the airline if they were cleared or not. Thus the flights for future travel were still loaded on the system. On 16 March in the morning we removed the flights as we were not getting any confirmation that they are cleared, but by the afternoon we had been provided with the confirmation that they are cleared and ready for take off. Your flights are operational and there is no need to get a refund on them as Kulula would not offer a refund and BA Comair refund is only unused taxes as the flight is not affected.
Please let me know via email on feedback @ travelstart . com if further assistance is required.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call to no avail to address the concerns of the booking. I am very sorry that you battled to obtain assistance and get answers. I have checked the booking and we received daily notifications from the airline if they were cleared or not. Thus the flights for future travel were still loaded on the system. On 16 March in the morning we removed the flights as we were not getting any confirmation that they are cleared, but by the afternoon we had been provided with the confirmation that they are cleared and ready for take off. Your flights are operational and there is no need to get a refund on them as Kulula would not offer a refund and BA Comair refund is only unused taxes as the flight is not affected.
Please let me know via email on feedback @ travelstart . com if further assistance is required.
Wishing you a good day further.
Kind Regards,
Melissa