1 reviews | Active since Apr 2018
Won't use Travelstart ever again!!!
I'm extremely unhappy with the service received and the customer service agents are ***********. I tried cancelling my daughter's return flight but was told it can only be done once we've used the ticket. After attempting to cancel and obviously getting a refund for the return ticket, we were notified there's no refund due because the ticket was already used. That's completely unacceptable because I tried to cancel the ticket before our departure but was told we can only cancel it once the ticket was used.
Hi there Milandre,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your Travelstart experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query just as yet I am now personally investigating this matter and will revert back to you pressingly during the course of the day. Your feedback is key as this helps us better and also note our areas of improvement. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Thank you once again for your comments, and we will be in touch shortly.
Kind regards,
Dino at Travelstart
Hi there Milandre,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your Travelstart experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query just as yet I am now personally investigating this matter and will revert back to you pressingly during the course of the day. Your feedback is key as this helps us better and also note our areas of improvement. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Thank you once again for your comments, and we will be in touch shortly.
Kind regards,
Dino at Travelstart
Hi there Milandre,
Please be advised I have sent you an email as you are currently unreachable please respond and let me know when you are available.
Kind regards,
Dino at Travelstart
Hi there Milandre,
Please be advised I have sent you an email as you are currently unreachable please respond and let me know when you are available.
Kind regards,
Dino at Travelstart
Morning Milandre,
Thank you for you wonderful email this morning, I have responded and am waiting on you.
Warm regards,
Dino at Travelstart
Morning Milandre,
Thank you for you wonderful email this morning, I have responded and am waiting on you.
Warm regards,
Dino at Travelstart