Won’t trust them again.

Good Morning Fatima, Thank you for reaching out to us.  I am sorry to hear that you have not had a satisfactory experience regarding the refund which was requested.  I have located the booking and have noted that we have been in contact with you regarding the refund.  As a third party supplier we had already paid over the funds for your package tour to the actual supplier to secure your vacation booked and that you would have no problems when travelling.  Since the funds is held with the supplier and we requetsed the refund we have been following up with them and providing feedback for the request.  Many suppliers/airlines/hotels have noted that there is significant delays in processing refunds due to the lack of revenue brought on by the global pandemic and limited processing staff to action the requests.  We know the strain this places the customers under and are doing our best to assist everybody so that all queries /refunds and credits are actioned.  This is taking longer than usual as these are not normal circumstances under which we are placed.  You have been patienct thus far and I would like to thank you for your patience.  The agent that has been handling your request has been contacting the supplier as well and as soon as the funds are received the refund will be actioned. ~Melissa