Won't refund my money

<p>Terrible Customer service. I have been processing a refund with Travelstart for months now and they are yet to pay up. When I sent a mail to start the process in January, 2016, I was told it would take 6-8 weeks to process. I was given the value of my refund and I asked them to go ahead with the refund application. After countless emails they finally confirmed in March that the refund has been processed with the airline and I should forward my account details to them, which I did immediately. I didn't hear from them again and the money wasn't transferred to me. I called customer service, I was told the person in charge of finance was ill. I called some weeks after and one of them asked me if I knew the value of the refund, I said yes but asked anyway. The figures he gave me was significantly different from what I was told at the beginning, about 150,000 naira less than what I was told at the beginning of the process. I told him that was ridiculous and should check the emails they sent to me, then he told me they would call me back. I waited several days, still no word from them; I called again and was assured that they would call back . Its the 6th month now , I have sent countless emails, even to the South African branch asking for an update and they haven't rep****. I have tried calling the customer care but I either get a busy response or it just disconnects. <br />Please don't book anything with these people, their customer care is terrible cos if you do and you have to change your travel plans for any reason then you would be in trouble.</p>