With Travelstart you are the victim not client

When reading through all the 100s of complaints I realize that a person gamble with your luck to book through Travelstart. It is just a question when the accident will happen. I was lucky up till now that everything went well with my bookings. Last week I book a few flights and notice that the amount was deducted twice for the flight. I phoned and was told that this flight was cancelled due to political situation there and I will receive a refund. I requested an email to confirm but that was never send and the amount is still pending on my credit card limiting my available funds. According to the 1st email I'm still flying. Why can't Travelstart like any good company send me an email explaining or are they just too lazy? My advice to anyone is to use their website that is very good and book directly with the airline and so cut out all the frustration. Bye forever Travelstart.