With service like this you should be grounded

So upset that doing a favour for a young adult with her savings has turned out to be her worst Christmas ever. My company and foundation use TravelStart.co.za because they "bring you the BEST fares from all the airlines" as their web page suggests. 7 minutes after booking a ticket for my cousin I went direct to an airline website and got the same ticket R500-00 cheaper than the R2277-00 I was billed. My cousin is a student and can ill afford such a difference. I wrote a fair email straight away to appeal to their conscience. I was flatly ignored. I contacted them in the afternoon their call centre agent was completely unempathetic and unsympathetic. I asked for the CEO number he says he doesn't even know who the boss is. Told me he would get his manager to phone me. This was a few days ago still no phone call. The flight is on 6th Dec and through my faith in Travel Start I have ruined her holiday. A company with this little compassion should not be in business.