Wish I could give them 0 stars.

Wish I could give this place no stars. Worst decision ever trying to work with travelstart. We bought tickets to go away in July 2021 and unfortunately we went into a hard lockdown, they then told us due to this we could use our tickets at a later stage or request a refund. My husband and I decided that we wanted to try use them in December, I know peak times. I couldn’t call them because they had no number and tried their WhatsApp line. Once we got through to a live agent I tried requesting we move our date to December only to find out it would be an additional R2000 on top of already R2000 tickets. I then asked for a refund and they said all they could only give us is R200 of each ticket??? I then said we would hold onto the tickets to use now in 2022 and I have been trying to get a hold of them for the longest time with no response from anyone. I see they have a number now, tried calling, no answer. I see their WhatsApp lines are down too. I tried emailing and all I get back is a response saying they have received my request and nothing happens afterwards.

Travelstart how can you ***** like this? The lockdown wasn’t even our fault! All I know is that I will never recommend Travelstart and that they are *******.