MH
Mikayla H
1 reviews | Active since Sept 2019
13 Nov 2020, 16:24
WILL NEVER USE TRAVELSTART TO BOOK ANYTHING AGAIN
We bookerd a car at Hertz on Travelstart. We paid for the car for two days and when we arrived to pick up the car they asked for a deposit of R33000 for the car. Apparently this was in the terms and conditions and when we asked for a refund because we ARE not paying that amount for a deposit we didnt see because the terms is always hidden they refuse to refund us !!! RIDICULOUS AND TERRIBLE SERVICE!! Who pays that amount of deposit for a hire car.
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
13 Nov 2020, 17:40Good day Mikayla
Thank you for so much for taking the time to provide us with your feedback.
I am really sorry that you feel the service was terrible.
We do try and inform passengers of the deposit as many times as possible, throughout the booking process in order to avoid instances such as this.
We inform you once you have done your search , there is a section for "IMPORTANT INFORMATION" that gives you all the relevant information for Refundable security deposit , insurance , cards accepted etc. If perhaps it is missed at this stage , we provide the information on the next page as well, this is after you have selected your particular vehicle. It is again provided at the last stage of the booking process and also on your vouchers that is sent to you.
I am really sorry you feel you were not informed of this value during the booking process, however we do try our best to keep passengers informed throughout this process as advised above.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for so much for taking the time to provide us with your feedback.
I am really sorry that you feel the service was terrible.
We do try and inform passengers of the deposit as many times as possible, throughout the booking process in order to avoid instances such as this.
We inform you once you have done your search , there is a section for "IMPORTANT INFORMATION" that gives you all the relevant information for Refundable security deposit , insurance , cards accepted etc. If perhaps it is missed at this stage , we provide the information on the next page as well, this is after you have selected your particular vehicle. It is again provided at the last stage of the booking process and also on your vouchers that is sent to you.
I am really sorry you feel you were not informed of this value during the booking process, however we do try our best to keep passengers informed throughout this process as advised above.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply13 Nov 2020, 17:40
Official
Good day Mikayla
Thank you for so much for taking the time to provide us with your feedback.
I am really sorry that you feel the service was terrible.
We do try and inform passengers of the deposit as many times as possible, throughout the booking process in order to avoid instances such as this.
We inform you once you have done your search , there is a section for "IMPORTANT INFORMATION" that gives you all the relevant information for Refundable security deposit , insurance , cards accepted etc. If perhaps it is missed at this stage , we provide the information on the next page as well, this is after you have selected your particular vehicle. It is again provided at the last stage of the booking process and also on your vouchers that is sent to you.
I am really sorry you feel you were not informed of this value during the booking process, however we do try our best to keep passengers informed throughout this process as advised above.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for so much for taking the time to provide us with your feedback.
I am really sorry that you feel the service was terrible.
We do try and inform passengers of the deposit as many times as possible, throughout the booking process in order to avoid instances such as this.
We inform you once you have done your search , there is a section for "IMPORTANT INFORMATION" that gives you all the relevant information for Refundable security deposit , insurance , cards accepted etc. If perhaps it is missed at this stage , we provide the information on the next page as well, this is after you have selected your particular vehicle. It is again provided at the last stage of the booking process and also on your vouchers that is sent to you.
I am really sorry you feel you were not informed of this value during the booking process, however we do try our best to keep passengers informed throughout this process as advised above.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
MH
Mikayla H's updateReviewer Update
13 Nov 2020, 18:02I am not aware of any othe car rental company that asks for that amount of deposit? Still ridiculous and terrible service
MH
Mikayla H's update13 Nov 2020, 18:02
Reviewer Update
I am not aware of any othe car rental company that asks for that amount of deposit? Still ridiculous and terrible service
Travelstart's replyOfficial
14 Nov 2020, 10:54Hi Mikayla,
Thank you for your reply.
Sorry you are not happy with the security deposit the car hire company holds on the credit card, however this is something we do not have control over as the amount is held from their side.
We regret you have not had a great experience with Travelstart and appreciate your feedback.
Kind Regards,
Travelstart
Thank you for your reply.
Sorry you are not happy with the security deposit the car hire company holds on the credit card, however this is something we do not have control over as the amount is held from their side.
We regret you have not had a great experience with Travelstart and appreciate your feedback.
Kind Regards,
Travelstart
Travelstart's reply14 Nov 2020, 10:54
Official
Hi Mikayla,
Thank you for your reply.
Sorry you are not happy with the security deposit the car hire company holds on the credit card, however this is something we do not have control over as the amount is held from their side.
We regret you have not had a great experience with Travelstart and appreciate your feedback.
Kind Regards,
Travelstart
Thank you for your reply.
Sorry you are not happy with the security deposit the car hire company holds on the credit card, however this is something we do not have control over as the amount is held from their side.
We regret you have not had a great experience with Travelstart and appreciate your feedback.
Kind Regards,
Travelstart