Why not try to disrupt a rip-off industry?

Very good service from call centre agen, QAQAMBA WINNIE MABIJA, but I have to say that the whole procedure for dealing with Travelstart via e-mail is somewhat clunky. But the main reason for my dissatisfaction is the ******ionate charges made for changing the date on a ticket (months ahead) or for cancellation. Wouldn't it be a great business opportunity to offer us insurance against this kind of rip-off on the part of the airlines, rather than participating in it?