PM
Phindile M
1 reviews | Active since Jun 2015
01 Dec 2020, 11:03
Where is my Refund?
Can Travelstart return my money- you claimed you would return it in 3-4 days. It's been 7 days already. Booking ***
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
01 Dec 2020, 14:00Good day
Thank you for taking the time to provide us with your feedback.
I have checked your booking and can see that the refund is only a release of a pre auth, this basically only changes the balance of your account and does not reflect as a credit on your statement as the transaction was voided.
When you check your statement please check the balance to see if it has adjusted in anyway , if not please forward that statement to the ticketing team that you have been corresponding with for them to contact the bank and check if the auth is still pending.
I hope this clarifies your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
I have checked your booking and can see that the refund is only a release of a pre auth, this basically only changes the balance of your account and does not reflect as a credit on your statement as the transaction was voided.
When you check your statement please check the balance to see if it has adjusted in anyway , if not please forward that statement to the ticketing team that you have been corresponding with for them to contact the bank and check if the auth is still pending.
I hope this clarifies your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply01 Dec 2020, 14:00
Official
Good day
Thank you for taking the time to provide us with your feedback.
I have checked your booking and can see that the refund is only a release of a pre auth, this basically only changes the balance of your account and does not reflect as a credit on your statement as the transaction was voided.
When you check your statement please check the balance to see if it has adjusted in anyway , if not please forward that statement to the ticketing team that you have been corresponding with for them to contact the bank and check if the auth is still pending.
I hope this clarifies your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
I have checked your booking and can see that the refund is only a release of a pre auth, this basically only changes the balance of your account and does not reflect as a credit on your statement as the transaction was voided.
When you check your statement please check the balance to see if it has adjusted in anyway , if not please forward that statement to the ticketing team that you have been corresponding with for them to contact the bank and check if the auth is still pending.
I hope this clarifies your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's replyOfficial
01 Dec 2020, 16:52Hi there
Thank you kindly for your response and I do apologize for the confusion in the process of your booking.
As per the security analyst the ticketing process was automated and should not have been processed as certain aspects of the checks was mismatched.
In an attempt to correct the mismatch information they requested the information in an attempt that it will all be in order, but when you were not comfortable sending it they had to cancel and void the transaction the booking.
I completely understand that you did not feel comfortable sending those documents and that is why we very easily can void the process. As an online company we need to make sure that we are safe guarding ourselves as a company that is PCI compliant as well as our passengers.
I really hope that you understand and again I apologize for the inconvenience.
Wishing you a wonderful day further!
Thank you
Travelstart
Thank you kindly for your response and I do apologize for the confusion in the process of your booking.
As per the security analyst the ticketing process was automated and should not have been processed as certain aspects of the checks was mismatched.
In an attempt to correct the mismatch information they requested the information in an attempt that it will all be in order, but when you were not comfortable sending it they had to cancel and void the transaction the booking.
I completely understand that you did not feel comfortable sending those documents and that is why we very easily can void the process. As an online company we need to make sure that we are safe guarding ourselves as a company that is PCI compliant as well as our passengers.
I really hope that you understand and again I apologize for the inconvenience.
Wishing you a wonderful day further!
Thank you
Travelstart
Travelstart's reply01 Dec 2020, 16:52
Official
Hi there
Thank you kindly for your response and I do apologize for the confusion in the process of your booking.
As per the security analyst the ticketing process was automated and should not have been processed as certain aspects of the checks was mismatched.
In an attempt to correct the mismatch information they requested the information in an attempt that it will all be in order, but when you were not comfortable sending it they had to cancel and void the transaction the booking.
I completely understand that you did not feel comfortable sending those documents and that is why we very easily can void the process. As an online company we need to make sure that we are safe guarding ourselves as a company that is PCI compliant as well as our passengers.
I really hope that you understand and again I apologize for the inconvenience.
Wishing you a wonderful day further!
Thank you
Travelstart
Thank you kindly for your response and I do apologize for the confusion in the process of your booking.
As per the security analyst the ticketing process was automated and should not have been processed as certain aspects of the checks was mismatched.
In an attempt to correct the mismatch information they requested the information in an attempt that it will all be in order, but when you were not comfortable sending it they had to cancel and void the transaction the booking.
I completely understand that you did not feel comfortable sending those documents and that is why we very easily can void the process. As an online company we need to make sure that we are safe guarding ourselves as a company that is PCI compliant as well as our passengers.
I really hope that you understand and again I apologize for the inconvenience.
Wishing you a wonderful day further!
Thank you
Travelstart